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MASON MILLER
Assistant Manager
CHESAPEAKE
Summary
Goal-driven Assistant Store Manager experienced in exceeding revenue and profit goals while effectively controlling inventory shrinkage. Delivered contributions through detail-oriented problem-solving and strategic planning, facilitating optimal inventory management and merchandising practices. Focused on driving organizational success in customer-centric environments.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
7-11 Convenience Stores
Virginia Beach
08.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised daily store operations to ensure compliance with company standards.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained and mentored new staff on customer service protocols and store policies.
- Resolved customer inquiries and issues to maintain high satisfaction levels.
- Addressed customer complaints by listening actively and providing effective solutions. from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Managed inventory levels and conducted regular stock audits to maintain product availability.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Coordinated promotional displays to increase product visibility and support sales growth.
- Implemented cash handling procedures to ensure accurate financial transactions.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Identified operational inefficiencies and implemented solutions to improve workflow.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Monitored store cleanliness and safety protocols for a welcoming environment.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Reviewed monthly sales reports to evaluate performance and inform strategic decisions. and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Maintained a safe working environment by enforcing safety regulations.
Fulfillment Associate
Lowes home improvement
CHESAPEAKE
03.2021 - 06.2023
- Unloaded inventory from trucks and onto warehouse shelves.
- Managed inventory and prepared orders for shipment, ensuring timely delivery within tight deadlines.
- Pulled merchandise for loading onto delivery trucks or restocking inventory on shelves.
- Ensured correct labeling of packages and verified order details prior to fulfillment.
- Wrapped and moved pallets to designated carrier areas with pallet jack.
- Prepared boxes, invoices and inserter for order fulfillment lines.
- Organized boxes or bags and palletized orders based on identified carrier method.
- I am experienced in operating material handling equipment such as forklifts, pallet jacks, or hand trucks safely and efficiently according to OSHA regulations.
- Maintained accurate records of inventory and shipments, enhancing traceability and accountability.
- Utilized data entry software to enter orders and maintain customer records.
- As a Fulfillment Associate, I have developed excellent organizational and time management skills to ensure the efficient completion of tasks.
- I demonstrate exemplary multitasking capabilities when monitoring multiple orders simultaneously while adhering strictly to established guidelines.
- As part of my job responsibilities as a Fulfillment Associate, I routinely collaborate with cross-functional teams in order to meet operational goals.
- I am adept at using modern inventory control systems to track product availability and accuracy of orders.
- Checked accuracy of rejected product using computer terminal and scanner.
- Having worked as a Fulfillment Associate, I possess advanced knowledge of warehouse safety protocols which allows me to work effectively while minimizing risks associated with manual labor activities.
- Followed company policies and procedures to drive safety of associates and customers.
- My prior experience includes managing returns while also maintaining an accurate recordkeeping system for tracking returned items.
- With my background working as a Fulfillment Associate, I understand the importance of meeting deadlines without compromising quality standards set by the company.
- Maintained cleanliness and organization within the department to enhance workflow efficiency.
- Followed safety protocols to protect merchandise from damage.
- In my role as a Fulfillment Associate, I have honed my problem solving skills by troubleshooting issues related to orders or shipments quickly and efficiently.
- I am well versed in accurately recording data such as the quantity of items shipped or received and ensuring the accuracy of invoices.
- My ability to think on my feet helps me anticipate potential problems during the process of fulfilling orders so that they can be addressed quickly.
- I possess strong interpersonal communication abilities with customers, vendors, and colleagues that are essential for customer service excellence.
- My experience as a Fulfillment Associate has enabled me to develop proficiency in shipping and receiving processes, including order-picking and packing.
- Collaborated with leadership to develop and implement strategies that streamlined fulfillment processes.
- Through my job experience as a Fulfillment Associate, I have become highly proficient in preparing goods for shipment and loading them onto trucks safely and efficiently.
- Processed customer orders efficiently in fast-paced retail environment.
- Managed inventory levels and organized stock for easy access.
- Packed and labeled products accurately for shipment to customers.
- Operated warehouse equipment safely to move merchandise.
- Assisted customers with product inquiries and order tracking.
- Monitored product quality and reported issues to management promptly.
- Followed safety protocols to ensure a secure working environment.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Filled orders according to defined standards using standard picking system.
- Followed proper packaging requirements depending on order size and type.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Accepted, processed and quickly filled orders.
- Packed merchandise for delivery and moved items to delivery area.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Loaded items onto pallets or into containers for shipment.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
- Labeled cartons correctly prior to shipping outbound packages.
- Located merchandise from shelves and storage areas to fill orders.
Associate Manager
Atlantic Coastal Dining
Virginia Beach
04.2009 - 05.2021
- Managed a team of 10 associates, developing and implementing strategies to increase productivity and efficiency.
- Motivated associates by implementing recognition programs that acknowledged exceptional work ethic.
- Recognized associates for exceptional work to boost morale and motivation. through recognition programs that rewarded exceptional work ethic.
- Coached and mentored new employees on company policies and procedures.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction.
- Conducted interviews to select qualified candidates for open positions.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Coached and mentored new employees on company policies and procedures to ensure successful onboarding.
- Assisted in managing daily store operations to ensure smooth functioning. the daily operations of the store, managing staff and inventory.
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Monitored inventory levels to maintain product availability for customers. and replenished products according to demand.
- Reported customer and employee accidents, injuries, and concerns for supervisor review.
- Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys.
- Enforced safety standards throughout the workplace, reducing liability risks for the company.
- Developed and implemented customer service strategies that reduced wait times and enhanced customer satisfaction.
- Provided guidance and support to junior staff members during challenging situations.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
Line Cook
Atlantic Coastal Dining
Virginia Beach
01.2009 - 04.2009
- Utilized knowledge of menu items and ingredients to effectively address customer requests and dietary restrictions.
- Opened or closed kitchen according to department schedule.
- Assisted in the daily preparation of food items in accordance with recipes.
- Worked with other members of the kitchen staff to ensure efficient service.
- Managed multiple tasks simultaneously without compromising product quality or service times.
- Sliced and weighed meats to ensure accurate portioning for menu items. to maintain portion control standards.
- Stocked and maintained prep stations to reduce wait times and shortages.
- Tossed waste and recyclables to adhere to cleanliness standards and promote sustainability. to promote store cleanliness and meet industry standards.
- Prepared sauces and garnishes to add flavor to dishes.
- Proficiently operated various kitchen appliances such as grills, ovens, fryers and other equipment.
- Conducted regular maintenance on kitchen tools and equipment according to manufacturer guidelines.
- Verified that prepared food meets requirements for quality and quantity before serving guests.
- Accurately read food orders from tickets or monitors in order to prepare requested items correctly.
- Stored and organized ingredients into fridges and bins.
- Collaborated with team members to ensure timely food preparation and service during peak hours.
- Applied knowledge of basic cooking techniques such as sautéing, frying, baking and grilling meats and vegetables.
- Memorized restaurant recipes to accurately and quickly prepare dishes.
- Planned timing of food production to coordinate with meal serving hours, preserving food quality.
- Trained newly hired line workers to ensure compliance with recipes and kitchen protocols. regarding store recipes and policies.
- Disposed of spoiled and expired food according to waste regulations.
- Observed all food safety guidelines and regulations to reduce risks.
- Performed daily quality checks of ingredients used in preparation.
- Prepared and sold food that met food quality indicators.
- Practiced safe food handling procedures in accordance with local health regulations.
- Responsible for following established sanitation procedures while cleaning kitchens, dishware, utensils.
- Maintained favorable working relationships with team members, promoting productive kitchen environment.
- Adapted well under pressure to efficiently manage tasks in a busy kitchen environment. in high volume environments while maintaining focus on quality execution.
- Consistently maintained professional attitude when interacting with customers or team members.
Retail Sales Associate
Sheetz
York
10.2007 - 12.2008
- Organized and maintained sales floor to enhance customer experience and align with company merchandising standards.
- Delivered exceptional customer service to guests.
- Developed and arranged promotional displays and signage, contributing to increased sales visibility.
- Resolved customer complaints and inquiries with a positive attitude, fostering customer loyalty and satisfaction.
- Managed inventory levels by monitoring stock movement, restocking shelves, transferring items from one location to another.
- Assisted with inventory by identifying and marking items for removal from shelves or storage areas.
- Participated in team meetings to share ideas for increasing sales volume.
Assistant Manager
Shipley Oil
York
09.2005 - 09.2007
- Helped oversee the daily operations of the store, managing staff and inventory.
- Oversaw daily store operations, managing staff and inventory to ensure seamless workflow.
- Coached and mentored new employees on company policies and procedures to enhance onboarding experience.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Generated reports summarizing key metrics to inform decision-making and improve overall performance.
- Handled employee discipline and termination according to company policies.
- Organized company merchandise and displays to increase brand awareness and product sales.
Retail Sales Associate
Shipley Oil
York
10.2001 - 09.2005
- Greeted customers and engaged in conversation to identify and fulfill specific needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Utilized sales strategies to increase average purchase amounts.
- Operated POS system efficiently to ensure accuracy of orders placed by customers.
- Contributed ideas in team meetings to enhance sales strategies and drive sales volume.
- Cleaned and organized sales floor in accordance with company merchandising standards.
- Applied targeted sales strategies to effectively increase average purchase amounts.
- Participated in team meetings to share ideas for increasing sales volume.
Education
High School Diploma -
Spring Grove Area High School
Spring Grove, PaSkills
- Customer Order Fulfillment
- Inventory management
- Retail operations
- Shipping and Receiving
- Fork Lift
- Safety compliance
- Employee training
- Staff scheduling
- Department oversight
- Team leadership
- Data analysis
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Customer relationship management
VOLUNTEER EXPERIENCE
Nashville Volunteer Fire Company, Volunteer Firefighter, Nashville, Pa, 2006-07, 2009-01, Implemented proactive strategies for preventing fires at high-risk locations., Provided efficient communication with team members during critical incidents., Assessed situations accurately to determine the best course of action in an emergency situation., Developed strategies for responding to hazardous materials emergencies., Evaluated rescue techniques used by firefighters during simulated scenarios., Delivered public education presentations about fire safety awareness topics., Demonstrated leadership skills in coordinating firefighting efforts with other volunteer firefighters., Collaborated closely with other agencies, such as police departments and EMS teams, in responding to emergencies., Adhered strictly to safety regulations when operating firefighting apparatus., Maintained detailed records of all activities related to fire prevention and suppression efforts., Utilized specialized equipment, such as ladders and hoses, to contain fires quickly and safely., Conducted inspections of buildings and facilities to identify potential safety hazards., Practiced emergency medical response procedures, such as CPR and First Aid, to assist injured personnel., Managed inventory control systems for essential supplies used by firefighters., Participated in drills and training sessions designed to improve firefighter proficiency levels., Inspected personal protective gear regularly for signs of wear or damage., Facilitated successful coordination between multiple units during complex operations., Responded promptly to emergency calls from dispatch centers., Performed maintenance on firefighting vehicles and equipment according to departmental protocols., Identified areas for improvement within the department's operational capabilities.
Timeline
Assistant Store Manager
7-11 Convenience Stores
08.2023 - Current
Fulfillment Associate
Lowes home improvement
03.2021 - 06.2023
Associate Manager
Atlantic Coastal Dining
04.2009 - 05.2021
Line Cook
Atlantic Coastal Dining
01.2009 - 04.2009
Retail Sales Associate
Sheetz
10.2007 - 12.2008
Assistant Manager
Shipley Oil
09.2005 - 09.2007
Retail Sales Associate
Shipley Oil
10.2001 - 09.2005
High School Diploma -
Spring Grove Area High School