Mason King
Dunnsville
Summary
Professional with strong critical thinking and customer service skills. Handles customer inquiries and transactions effectively while maintaining organized workspaces. Committed to delivering high-quality service and ensuring customer satisfaction through collaboration and problem-solving.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Dominoes Pizza
Aylett, VA
11.2025 - Current
- Assisted customers with order placement and inquiries to ensure satisfaction.
- Processed transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations for optimal service delivery.
- Collaborated with team members to manage high-volume orders during peak hours.
- Oversaw team operations and decision-making processes to maintain productivity in short-staffed situations.
- Resolved customer complaints promptly, enhancing overall experience.
- Provided product information and recommendations based on customer preferences.
- Oversaw inventory management and conducted assessments to ensure timely restocking efforts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Pursued self-directed training in non-job-specific areas to enhance overall skill set.
Customer Service Representative
Chick-fil-A
Mechanicsville, VA
08.2024 - 02.2025
- Adapted quickly to changing menus and promotions, ensuring accurate customer communication.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Tailored interactions to reflect company policies and mannerisms, ensuring optimal client satisfaction.
Education
Associate of Science - General Studies
Rappahannock Community College
Warsaw, VA05.2027
Skills
- Customer service
- Customer support
- Customer relationship building
- Critical thinking
- Data entry
- Beverage preparation
- Cash register
- Computer literacy
- Guest relations
- Food preparation
- Money handling
- Communication skills
Timeline
Customer Service Representative
Dominoes Pizza
11.2025 - Current
Customer Service Representative
Chick-fil-A
08.2024 - 02.2025
Associate of Science - General Studies
Rappahannock Community College