Mason Nearhood
Roanoke
Summary
Adept at enhancing customer satisfaction and streamlining inventory management at Bjs Wholesales Club, I bring a proven track record in leadership and complex problem-solving. My expertise in customer service and attention to detail, coupled with a knack for fostering team collaboration, drives efficiency and elevates customer engagement.
Overview
5
5
years of professional experience
Work History
Omni Associate
Bjs Wholesales Club
01.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Increased and enforced strategies to increase customer satisfaction and engagement.
- Picking batch orders for customers in a high volume environment, delivered results with speed, efficiency, and very high notice to detail.
- Established relationships with team members to increase team overall efficiency and communication.
- Analyzed and processed returns on a daily basis, worked on ways to increase inventory managment.
Seasonal Merchandise Processor
Bath and Body Works, Limited Brands
10.2022 - 01.2023
- Collaborated with team members to process high volumes of merchandise during peak seasons, ensuring timely delivery to customers.
- Picked orders, packed boxes and prepared shipments.
- Ensured compliance with safety regulations during all aspects of the merchandise processing workflow, promoting a secure work environment for all employees.
- Inspected items to check quality and accuracy against specifications.
- Expedited order fulfillment times with accurate picking, packing, and shipping of customer orders.
Personal Shopper Assistant Manager
Giant Eagle
08.2020 - 10.2022
- Enhanced customer satisfaction by providing personalized shopping experiences tailored to individual preferences and needs.
- Expedited returns and exchanges process for clients, ensuring a hassle-free shopping experience.
- Mitigated potential issues during shopping trips by proactively addressing any concerns or questions from clients before they arose.
- Increased client retention by building strong relationships through consistent communication and timely followups.
- Efficiently managed multiple projects simultaneously while maintaining a high level of detail orientation for each individual task.
- Picking and Delivering orders to vehicles with high speed and efficiency during high volume hours.
- Managing team members, providing guidance and tools to ensure optimal success, and developing strategies for the team to drive sales, customer satisfaction, and overall efficiency within the department.
Night Stocker
Meijer
09.2019 - 01.2020
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Improved store organization by efficiently restocking shelves and displays during overnight shifts.
- Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
- Ensured accurate product placement by carefully following planograms and store layouts.
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Flexible schedule
- Oral communication
- Work Planning and Prioritization
- Product knowledge
- Order fulfillment
- Cross-functional teamwork
- Product merchandising
- Shipment processing
- Multitasking and organization
- Reliable and punctual
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Inventory and stocking
Timeline
Omni Associate
Bjs Wholesales Club
01.2023 - Current
Seasonal Merchandise Processor
Bath and Body Works, Limited Brands
10.2022 - 01.2023
Personal Shopper Assistant Manager
Giant Eagle
08.2020 - 10.2022
Night Stocker
Meijer
09.2019 - 01.2020
Similar Profiles
Joshua BrownleeJoshua Brownlee
Utility Clerk at Bjs Wholesales ClubUtility Clerk at Bjs Wholesales Club
Ailey MorseAiley Morse
Self Checkout Cashier at Bjs Wholesales ClubSelf Checkout Cashier at Bjs Wholesales Club
Zion WilliamsZion Williams
Utility Clerk at Bjs Wholesales ClubUtility Clerk at Bjs Wholesales Club
Daniel BrownDaniel Brown
Account Executive /Demand Planner at Bjs Wholesales ClubAccount Executive /Demand Planner at Bjs Wholesales Club
Tatayana CiceroTatayana Cicero
LPN Clinic Coordinator at New Horizons Healthcare, RoanokeLPN Clinic Coordinator at New Horizons Healthcare, Roanoke