Matilda Gyasi
Alexandria
Summary
Dynamic Customer Order Specialist with proven expertise at Home Depot in driving sales and enhancing customer experiences. Skilled in order fulfillment and CRM documentation, I excel in problem resolution and active listening, fostering strong relationships to meet customer needs and streamline operations. Committed to delivering exceptional service and achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Order Specialist
Home Depot
Alexandria
05.2021 - 03.2025
- Collaborated with warehouse staff to ensure accurate order fulfillment.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Followed-up with customers regarding order status updates.
- Created detailed purchase orders according to customer requirements.
- Resolved customer inquiries promptly and professionally.
- Replenished and arranged items to maintain appearance.
- Maintained up-to-date knowledge of company products and services.
- Scheduled delivery dates based on lead times and customer needs.
- Utilized active listening and communication skills to engage customers and ascertain how to best provide assistance.
- Monitored inventory levels to ensure availability of items for ordering.
- Developed positive relationships with various stakeholders, including company personnel, vendors, customers, and shipping organizations.
- Listened to customer needs to identify and recommend best products and services.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Supervised customer orders and delivered regular status updates.
- Assisted customers with returns, refunds, cancellations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Kumasi Academy
Ghana 08-1991
Skills
- Order fulfillment
- Purchase order management
- Customer relationship management
- Inventory monitoring
- Sales support
- CRM documentation
- Problem resolution
- Active listening
- Product knowledge
- Customer engagement
- Online sales
- Customer experiences
- Order processing
- Empathy and patience
Languages
English
Elementary
Twi
Elementary
Timeline
Customer Order Specialist
Home Depot
05.2021 - 03.2025
High School Diploma -
Kumasi Academy