Matt Conyers
Customer Service Representative
Midlothian
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Staff
Publix
02.2023 - Current
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Agent
Williams-Sonoma
05.2022 - 09.2022
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Facilitated communications through management of inbound and outbound customer calls.
Customer Service Agent
Plow And Hearth
11.2021 - 12.2021
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Server
Capital Ale House
10.2021 - 11.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
Server
Macados
03.2019 - 12.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Appomattox Regional Governors School
Petersburg, VA 09.2003 - 06.2006
Skills
Customer Relations
Timeline
Customer Service Staff
Publix
02.2023 - Current
Customer Service Agent
Williams-Sonoma
05.2022 - 09.2022
Customer Service Agent
Plow And Hearth
11.2021 - 12.2021
Server
Capital Ale House
10.2021 - 11.2021
Server
Macados
03.2019 - 12.2019
High School Diploma -
Appomattox Regional Governors School
09.2003 - 06.2006
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