MATTHEW WENDT
Virginia Beach
Summary
Strategic account management professional with 8 years of experience in client relations, retention, and account growth. Proven expertise in employee benefits and HR services, supported by five years in technology and software. Leverages consultative management, data-driven problem solving, and cross-functional leadership to enhance client satisfaction and drive successful implementations.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Digital Innovation and Web Lead
MERCHANTS DISTRIBUTORS, LLC
02.2026 - Current
- Served as the primary strategic account partner for independent grocery retailers and regional chains, managed long-term relationships and digital growth strategies across 100+ client properties.
- Led enterprise e-commerce implementations for complex, multi-location accounts, aligning technology delivery with client business goals and operational requirements to enhance account health.
- Translated business needs between retail owners and engineering teams, managed escalations, and prioritized improvements using platform and client insights to support retention and long-term value.
Digital Product Specialist
MERCHANTS DISTRIBUTORS, LLC
09.2023 - 02.2026
- Managed rollout of digital coupon programs and API tools, coordinating with clients, internal teams, and third-party vendors to deliver solutions aligned with customer objectives.
- Coordinated rollout of digital coupon programs and API tools, aligning solutions with customer objectives through collaboration with clients, internal teams, and third-party vendors.
- Resolved day-to-day troubleshooting and performance issues while fostering client relationships through responsive service and proactive problem-solving.
Account Manager
NCR CORPORATION
01.2022 - 09.2023
- Led the primary strategic relationship for a portfolio of high-value accounts, managing client health, satisfaction, retention, and long-term value.
- Proactively managed implementation risks and operational milestones, achieving 100% on-time project rollouts while maintaining top-tier client satisfaction scores.
- Collaborated with client executives to establish communication cadences, manage escalations, and coordinate engineering and design teams, ensuring consistent delivery of platform value.
- Partnered with client executives to establish communication cadences, manage escalations, and coordinate engineering and design teams to deliver ongoing platform value.
Account Manager
PAYCHEX INC.
07.2021 - 12.2021
- Managed a portfolio of business clients, serving as a primary relationship contact and advisor for ongoing service, retention, and account growth.
- Conducted account reviews, identified expansion opportunities, and partnered with clients to address business and service needs.
- Maintained strong client relationships while coordinating internally to resolve escalations and deliver timely solutions.
Account Representative II
PAYCHEX INC.
11.2020 - 07.2021
- Managed an assigned portfolio of clients, providing consultative support and proactively addressing service needs to strengthen retention and client satisfaction.
- Analyzed account activity and operational reporting to identify opportunities for improved service and additional solutions.
- Partnered with internal teams to resolve complex client issues and coordinate effective solutions.
Account Representative I
PAYCHEX INC.
11.2019 - 11.2020
- Served as a primary point of contact for business clients, supporting day-to-day account needs and building long-term customer relationships.
- Educated clients on available products and services and identified opportunities to expand relationships based on evolving business needs.
- Contributed to a 98% client retention rate, significantly exceeding the organizational benchmark of 82%.
Benefits Specialist
PAYCHEX INC.
07.2017 - 11.2019
- Supported employer clients with employee benefits-related needs, providing guidance and coordinating with internal benefits and compliance resources.
- Assisted clients with COBRA requirements and followed ACA guidelines in the delivery of benefits-related services.
- Partnered with the ERISA team to address client questions and requirements and help ensure accurate, compliant service delivery.
- Worked on ESR-related matters, coordinating with internal teams to research issues and provide timely client support.
- Built a strong foundation in employee benefits consulting and client service that supported subsequent progression into account management roles.
- Developed client relationships and identified opportunities to support account growth and additional solutions.
Education
Master of Science - Information Systems
Drexel University
PhiladelphiaBachelor of Science - Finance
St. John Fisher College
RochesterBachelor of Science - Accounting
State University of New York at Plattsburgh
PlattsburghSkills
- Client management
- Digital Marketing
- Account Management
- Client Experience Management
- Retention
- Strategic Accounts
- Cross-functional teamwork
- Software Implementation
- Client Onboarding
- Analytics & Leadership
- Software deployment
- Client engagement
- Training
- ESR compliance
Certification
Google Analytics Certification | 2026
Timeline
Digital Innovation and Web Lead
MERCHANTS DISTRIBUTORS, LLC
02.2026 - Current
Digital Product Specialist
MERCHANTS DISTRIBUTORS, LLC
09.2023 - 02.2026
Account Manager
NCR CORPORATION
01.2022 - 09.2023
Account Manager
PAYCHEX INC.
07.2021 - 12.2021
Account Representative II
PAYCHEX INC.
11.2020 - 07.2021
Account Representative I
PAYCHEX INC.
11.2019 - 11.2020
Benefits Specialist
PAYCHEX INC.
07.2017 - 11.2019
Bachelor of Science - Accounting
State University of New York at Plattsburgh
Bachelor of Science - Finance
St. John Fisher College
Master of Science - Information Systems
Drexel University