MATTEO MARANZANA
Viggiù
Summary
Work permit in Switzerland: G
Experienced IT support expert with a strong background in troubleshooting, system administration, and network management. Skilled in driving team collaboration and adapting to dynamic environments. Recognized for reliability and consistently delivering results through a combination of technical expertise and interpersonal skills. Proficient in a wide range of software and hardware solutions, ensuring seamless IT operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior IT Support Engineer
CONSULCESI S.A.
04.2022 - Current
- Managed vendor relationships to negotiate cost-effective service contracts and obtain the best possible pricing on equipment purchases.
- Conducted thorough root cause analyses following incidents, leading to improved preventative measures and reduced recurrence rates.
- Improved system stability by implementing proactive IT maintenance and monitoring procedures.
- Provided expert-level technical assistance to approximately 600 end-users in a team of 5 people, resolving complex issues in a timely manner.
- Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
System Administrator
ASSI S.R.L.
04.2019 - 04.2022
- Technical system support to 50 IT infrastructures and approximately 250 business users in a team of 2 people, remotely and on-site
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
System Administrator
RDS INTERNATIONAL S.R.L.
11.2018 - 04.2019
- Technical system support
to IT infrastructures and users of the public administration, remotely and on-site - Planned and implemented upgrades to system hardware and software.
- Diagnosed and resolved hardware and software issues.
Technical Support Engineer
SAS SOFTWARE
12.2017 - 11.2018
- Provided remote assistance to world-wide clients, ensuring timely resolution of software concerns.
- Developed customized training materials to ensure end-users were proficient in software operations.
Service Desk Technician
ELMEC INFORMATICA
07.2017 - 12.2017
- Team IT Operation Control & System
Service Delivery Desk 24/7 - Provided excellent after-hours support when necessary to address critical incidents, minimizing potential disruptions for world-wide clients.
- Collaborated with team members to maintain consistency in service delivery and support quality.
- Managed ticketing system effectively, prioritizing tasks based on urgency and impact on business operations.
- Enhanced customer satisfaction by promptly addressing and resolving service desk issues.
Computer Technician
STUDIO COMMERCIALISTA CCP
08.2015 - 07.2017
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Recommended new and replacement hardware and software purchases.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
Education
Bachelor of Science - Information And Computer Systems
University of Insubria
Varese, Italy01.2018
Associate of Applied Science -
Liceo Sacro Monte
Varese, Italy07.2015
Skills
- Thanks to my experience as a IT systems technician within a team aimed at technical support and service delivery to "End Users" and IT Managers, I was able to develop good communicative versatility of troubleshooting based on the attitude and skills of the interlocutor
- Good organizational and management skills acquired thanks to my work experiences as a "Desk Side Technical Support" that allow me to analyze and lead to a solution in simultaneous multiple independent situations in autonomous way, having as its purpose the Customer/User Feedback
- Good expertise in computer hardware assembly and hardware & software maintenance
- Good technical support skills on the 'End User' side thanks to extensive knowledge of Windows, Office, and Microsoft applications
- Good System side technical support expertise thanks to experience gained on Windows Server, Active Directory, Exchange and VMware
- Problem Solving skills in teams and independently
- Good organizational and management skills
- Website design with WordPress
- Good communication versatility of troubleshooting
- Good communication and interpersonal skills aimed at sales and customer loyalty
Certification
- Technical Support Fundamentals
https://www.coursera.org/account/accomplishments/verify/UUFA625P7N5B
- The Bits and Bytes of Computer Networking
https://coursera.org/share/f7756cd9fa2eb12611e3b9a4937cb371
- Microsoft Azure Cloud Concepts
https://app.pluralsight.com/achievements/share/3fa7da8b-0697-46a3-9321-9744cb3ad17b
- Microsoft Azure Fundamentals: Preparing to Take the AZ-900 Exam
https://app.pluralsight.com/achievements/share/bd7b33e6-0a77-46a9-a7db-27531800ca18
- Introduction to the CompTIA A+ (220-1101 and 220-1102) Certification
https://app.pluralsight.com/achievements/share/a06798b4-bc27-4e44-8ea1-e0429249591a
- IT Professional Fundamentals: Mobile Devices
https://app.pluralsight.com/achievements/share/bbe2abe2-37c8-47b8-8206-31498eaacbba
- IT Professional Fundamentals: Networking
https://app.pluralsight.com/achievements/share/c5f789fd-d935-4235-84b7-e407c0b5c01f
Languages
English
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
Timeline
Senior IT Support Engineer
CONSULCESI S.A.
04.2022 - Current
System Administrator
ASSI S.R.L.
04.2019 - 04.2022
System Administrator
RDS INTERNATIONAL S.R.L.
11.2018 - 04.2019
Technical Support Engineer
SAS SOFTWARE
12.2017 - 11.2018
Service Desk Technician
ELMEC INFORMATICA
07.2017 - 12.2017
Computer Technician
STUDIO COMMERCIALISTA CCP
08.2015 - 07.2017
Bachelor of Science - Information And Computer Systems
University of Insubria
Associate of Applied Science -
Liceo Sacro Monte
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