MATTHEW BARR
Richmond
Summary
Marine Corps veteran with extensive experience working remotely in high-paced environments with local and international stakeholders. Prioritizes problem solving and finding creative solutions to optimize implementation.
Overview
11
11
years of professional experience
Work History
Product Support Representative Senior
FIS Global
09.2022 - Current
- Incident management
- Act as the point of contact within a global support structure for diagnosis and resolution of incidents.
- Engage directly with clients to resolve incidents
- Periodically fulfil on-call responsibilities to provide 24x7 support capabilities for major incidents.
- Provide immediate resolution in the shape of workarounds or scripts to address high priority incidents.
- Client relationship building
- Working with your clients to document their current business processes, procedures and work practices with the aim of identifying areas of improvement in system functionality and processes. The expectation is that you will be a SME in both the product and your clients’ business processes to ensure that the product meets your clients’ current requirements and future growth plans.
Increase your clients’ efficient use of the software by suggesting optimal business practices, designing and implementing functional solutions to address business process and procedural shortcomings. - Proactively helping to prevent future problems by developing and documenting new initiatives and processes and highlighting any potential defects you may find.
- Handle pressure-filled situations across multiple clients, understanding any financial impact on a client and managing client needs and timelines against all other priorities.
- Responsibility for ongoing learning of the Ambit Asset Finance application and business processes of key clients. This entails creating and preparing detailed training manuals and ‘how to’ documents to clients and peers alike.
Manager on Duty
Strangeways Brewing
03.2023 - 12.2023
- Responsible for opening and closing brewery to include handling of all cash and deposits
- Welcome, serve and maintain relations with customers
- Responsible for checking valid identification to ensure no underage persons were served
- Coordinated food trucks and musical performances on site to ensure satisfaction for both vendors/entertainers and customers
- Responsible for the changing of kegs and operating of kitchen equipment as necessary
- Maintained a high level of professionalism while handling difficult customer issues
Logistics Analyst
ITC
12.2020 - 09.2022
- Support Senior Logistics Manager and Program Office Assistant Program Manager Logistics/Deputies and Logistics Element Manager (LEMS)
- Develop Letter of Authorization (LOA) data and provide independent, quantitative resource analysis of integration and sustainment resource requirements that ensure effective F/A-18 operations and support programs
- Review and provide administrative and technical recommendations on aircraft configuration changes, Engineering Change Proposals (ECPs), and Technical Directive kit incorporation
- Provide life cycle management support services
- Provide recommendations for the development of Life Cycle Cost (LCC), Total Ownership Cost (TOC) Management Plans, review and development of Maintenance Plans/Logistics Support Analysis (MP/LSA) records, maintenance tasks, and Level of Repair (LOR) Analysis
- Coordinate and support reviews, meetings, conferences, briefings, and events nationally and internationally to perform analysis in support of the US Navy Foreign Military Sales Interagency Process Team
- Analyze USN FMS IPT pre-case requirements for prospective programs
- Recommend life cycle planning alternatives and courses of action that satisfy defined program objectives.
Aviation Life Support Technician
Dyncorp International
10.2018 - 12.2020
- Performed maintenance and troubleshooting on life support equipment for eight different aircraft platforms
- Ensured serviceability of flight equipment through rigorous understanding of navigation and technical manuals
- Evaluated and improved previously implemented maintenance and record keeping procedures
- Managed hundreds of gear inspections due to high rate of aircrew turnover
- Regularly maintained records of aircrew gear, aircraft equipment and maintenance schedules through information systems.
Flight Equipment Maintenance Supervisor
United States Marine Corps
09.2013 - 09.2018
- Performed over 1,000 hours of maintenance of F/A-18D aircrew gear, often under high stress environments during tempo exercises in South Korea, Guam, Japan, and the U.S
- Prepared and managed preventative maintenance work orders
- Effectively communicated operational issues and changes regularly
- Drafted military and non-military correspondence
- Classified material custodian.
Education
B.S. - Sports and Recreation Management
James Madison University
Harrisonburg, VASkills
Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint)
Six Sigma Green Belt trained
OSHA 30 Hour Certification
Written and oral communication
Interpersonal skills
Timeline
Manager on Duty
Strangeways Brewing
03.2023 - 12.2023
Product Support Representative Senior
FIS Global
09.2022 - Current
Logistics Analyst
ITC
12.2020 - 09.2022
Aviation Life Support Technician
Dyncorp International
10.2018 - 12.2020
Flight Equipment Maintenance Supervisor
United States Marine Corps
09.2013 - 09.2018
B.S. - Sports and Recreation Management
James Madison University