Matthew Brown
Newport News
Summary
Dynamic Fiber Optic Installer with proven expertise at Wise Connect, excelling in signal testing and quality assurance. Adept at training technicians and enhancing operational efficiency, I leverage strong troubleshooting skills to deliver reliable installations. Committed to customer education and compliance, I ensure optimal performance in every project.
Overview
26
26
years of professional experience
Work History
Fiber Optic Installer
Wise Connect/Gridsource(for T-Fiber)
Tidewater
02.2024 - Current
- Installed fiber optic cables in residential and commercial buildings.
- Conducted signal testing to ensure optimal performance and reliability.
- Coordinated with team members to efficiently troubleshoot and resolve installation issues, minimizing downtime.
- Followed safety protocols during installation and maintenance activities.
- Documented installation procedures for compliance and future reference.
- Educated clients on fiber optic services and solutions to enhance customer satisfaction.
- Provided training and guidance to junior technicians on various aspects of fiber optics installation.
- Conducted quality assurance testing on installed cables, ensuring reliable performance and compliance with standards.
Protection Officer/Bailiff
Riverside Mental Health & Recovery Center
09.2022 - Current
- Conduct exterior and interior facility rounds of adolescent, adult psychiatric and detoxification units. Court official, maintains order and assists attorneys and independent examiners with court order detained patients. Assist clinical staff with disorderly patients. Maintain daily log, as well as shift overview documentation. Document cases involving assault, theft and misconduct.
- Monitored patient safety and security within the facility.
- Conducted regular safety inspections throughout the premises.
- Assisted in crisis intervention and de-escalation techniques.
Owner Operator
Grey Coast LLC/Self Employed
Newport News
11.2020 - 01.2026
- Residential and business delivery service.
Lead Field Technician
Infinite Communications/National On demand
07.2017 - 06.2019
- Oversaw installation of communication systems for residential and commercial clients, ensuring adherence to quality standards.
- Coordinated field operations to ensure timely project completion and quality control.
- Diagnosed technical issues and implemented effective solutions on-site.
- Trained other technicians in best practices for installation, repair, and maintenance of equipment.
- Trained new technicians on equipment usage and safety protocols in the field.
- Analyzed customer feedback from surveys to pinpoint service improvement opportunities.
Field Manager
D2E enterprise-COX vendor
Norfolk
06.2014 - 06.2017
- Oversaw warehouse inventory management to ensure optimal stock levels.
-Investigated damage claims and escalated work orders for timely resolution.
-Managed technician training program, enhancing skills and operational efficiency.
-Created performance trackers for company and technician evaluations.
-Conducted installation, troubleshooting, and programming of cable data and phone systems.
-Reworked cable configurations and performed cable repairs for various types (RG59, RG6, RG11).
-Educated customers on equipment
-Monitored technician routing and implemented quality assurance protocols. - Managed field operations to ensure efficient service delivery for clients.
- Coordinated with teams to resolve technical issues on-site promptly.
- Conducted regular safety inspections to maintain compliance with industry standards.
MECH 1 Plane Captain Supervisor
URS Corporation Ltd
Norfolk
05.2009 - 03.2014
- Perform daily and turnaround inspections, launch and recover aircraft, tow aircraft, safety observer, wash aircraft, perform maintenance turns, 310 CDI, operate ground support equipment(MSU200,NC-10/108,tow tractor, light cart and HOBART), direct aircraft, fuel/defuel aircraft, oil service, hazardous waste communication trained, security clearance trained, foreign object damage trained, nalcomis trained, break rider, operational risk management trained, fuel surveillance qualified, flight line coordinator, communicate aircraft discrepancies and assist maintenance shops(AM, AE, AD, AME, AT) with trouble shooting as well as engine and propeller removal/installation and wing removal/installation.E2-C/E2-D/C2-A. Assist in rescue det Operations including but not limited to MH-60S and F/A-18.
- Skills: Plane captain qualified/FLC/CDI ashore and afloat
Line Technician
Landmark Aviation
Norfolk
08.2008 - 05.2009
- Operate refuel/defuel trucks, reposition aircraft, maintain underground fuel tanks, fuel surveillance qualified, service aircraft engine oil, check/service tire pressure, inventory aircraft, launch and recover aircraft and operate ground support equipment for 100+ models of military/civilian aircraft.
Line technician supervisor
Signature Aviation
Atlanta
06.2005 - 08.2008
- Maintain refuel/defueling logs, operate refuel/defuel trucks, inventory aircraft, reposition aircraft, launch and recover aircraft, fuel aircraft, maintain underground fuel tanks, fuel sample qualified, service aircraft engine oil, check/service tire pressure for 100+ models of military/civilian aircraft and front desk customer service representative.
Loss Prevention Supervisor
Macy's, Inc.
Norfolk
01.2004 - 05.2005
- Supervise loss prevention team, observe and apprehend shoplifters, camera room operator, audit registers, set and disable store alarm, create shortage logs, annotate shoplifting cases, court representative for felony cases, defense tactics qualified and diversity trained, open and secure store.
Loss Prevention Agent
Farm Fresh
10.2003 - 01.2004
- Observe and apprehend shoplifters, create shortage logs, annotate shoplifting cases, court representative for felony cases.
Plane Captain
USN
Norfolk
07.2000 - 10.2003
- Perform daily and turnaround inspections, launch and recover aircraft, 14 day inspections, nalcomis trained, perform maintenance turns, reposition aircraft, tow tractor driver, TAD to AD and AM shops, assist in engine removal/installation, perform routine maintenance on aircraft hydraulic systems, and assist maintenance shops(AM, AE, AD, AME, AT) with trouble shooting on E2-C/C2-A naval aircraft.
- Ground support equipment licensed (NC-10/108, huffer, light cart, tow tractor)
Education
Aviation Training - Aviation
NAS Pensacola
Pensacola, FL10-2000
High School Diploma -
Coronado High School
West Covina, CA06-2000
Skills
- Installation techniques
- Signal testing
- WiFi setup
- Quality assurance
- Troubleshooting skills
- Customer education
- Documentation compliance
- Employee training
- Fiber optic standards
- Leadership skills
- Reliability
Timeline
Fiber Optic Installer
Wise Connect/Gridsource(for T-Fiber)
02.2024 - Current
Protection Officer/Bailiff
Riverside Mental Health & Recovery Center
09.2022 - Current
Owner Operator
Grey Coast LLC/Self Employed
11.2020 - 01.2026
Lead Field Technician
Infinite Communications/National On demand
07.2017 - 06.2019
Field Manager
D2E enterprise-COX vendor
06.2014 - 06.2017
MECH 1 Plane Captain Supervisor
URS Corporation Ltd
05.2009 - 03.2014
Line Technician
Landmark Aviation
08.2008 - 05.2009
Line technician supervisor
Signature Aviation
06.2005 - 08.2008
Loss Prevention Supervisor
Macy's, Inc.
01.2004 - 05.2005
Loss Prevention Agent
Farm Fresh
10.2003 - 01.2004
Plane Captain
USN
07.2000 - 10.2003
Aviation Training - Aviation
NAS Pensacola
High School Diploma -
Coronado High School