Matthew Carlos
Newport News
Summary
Dynamic and results-oriented professional with a robust background in law enforcement and customer service, notably with the Newport News Police Department. Excelled in evidence handling and community engagement, enhancing public safety and trust. Demonstrated exceptional teamwork and communication skills, contributing to successful investigations and customer satisfaction. Proven ability to multitask and manage time efficiently, ensuring high-quality outcomes in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Police Aide
Newport News Police Department
03.2023 - 12.2024
- Participated in training exercises to maintain proficiency in various law enforcement techniques and tactics.
- Assisted in crime scene management, securing the area to preserve vital evidence for investigators.
- Improved community safety by conducting thorough investigations and compiling accurate reports of incidents.
- Responded to Traffic Accidents and directed traffic.
- Completed and filed important paperwork involving warrants and tickets issued.
- Patrolled given areas to ensure safety for the public.
- Maintained relationships with civilians to further build trust within my community.
- Supported crime prevention efforts by participating in community outreach programs and addressing local concerns.
- Assisted police officers with various tasks, resulting in increased efficiency and productivity within the department.
- Increased officer safety through regular maintenance checks on department equipment such as radios and vehicles.
- Transported government property for safety checks.
- Processed crime scene evidence.
- Provided logistical support for special events and emergency situations, ensuring smooth operations and public safety.
- Assisted detectives with surveillance operations, providing crucial intelligence leading to arrests and convictions of criminals.
- Contributed to successful prosecution efforts by accurately documenting findings during investigations and presenting clear reports in court proceedings.
- Managed evidence effectively, preserving its integrity for use in legal proceedings and criminal investigations.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed research to collect and record industry data.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Cashier
Publix
03.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Accountable for customer transactions and helping locate items.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
Pharmacy Technician/Customer Service Cashier
Walgreens
08.2021 - 01.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Cashier
McDonald's
12.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Miami Dade Prep
Miami, FL02-2023
Skills
- Self-defense techniques
- Physical fitness
- Law enforcement
- Evidence handling
- Community engagement
- Crime prevention
- Traffic control
- Multilingual capacity
- Firearms proficiency
- Patrol procedures
- Investigative skills
- Teamwork
- Multitasking and time management
- Fast learner
- Customer service
- Problem-solving
- Attention to detail
- Reliability
- Excellent communication
- Telephone and email etiquette
Certification
- DCJS Special Conservator of the Peace
- OC Certified
- CPR Certified
- FHC
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Police Aide
Newport News Police Department
03.2023 - 12.2024
Cashier
Publix
03.2022 - 01.2023
Pharmacy Technician/Customer Service Cashier
Walgreens
08.2021 - 01.2022
Cashier
McDonald's
12.2020 - 08.2021
High School Diploma -
Miami Dade Prep
Similar Profiles
Gavin GrabovichGavin Grabovich
Police Officer at Newport News Police DepartmentPolice Officer at Newport News Police Department
Dillon LyonsDillon Lyons
Police Officer at Newport News Police DepartmentPolice Officer at Newport News Police Department
DONTE HOBBSDONTE HOBBS
Police Officer at Newport News Police DepartmentPolice Officer at Newport News Police Department