Matthew Daly
Vernon Heating & Air Conditioning
Bealeton
1
Certification
14
years of professional experience
Dynamic Operations Manager and HVAC Technician with a proven track record at Vernon Heating & Air Conditioning, excelling in team leadership and operational efficiency. Enhanced customer satisfaction through strategic process improvements and effective inventory management, achieving higher employee retention rates. Skilled in problem-solving and fostering strong client relationships, driving business success and operational excellence.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Work History
Operations Manager
2 Years 4 Months- Manage daily operations and scheduling of service appointments.
- Collaborated with technicians to ensure timely completion of installations and repairs.
- Contributed to inventory management by updating stock levels and ordering supplies as needed.
- Engaged in continuous learning to enhance knowledge of HVAC systems and industry best practices.
- Aided in developing process documentation for team workflows and standard operating procedures.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supported team in maintaining high standards of customer service and satisfaction.
- Learned to utilize HVAC management software for tracking service requests and inventory.
- Participated in training sessions on safety protocols and operational procedures.
Residential HVAC Technician
4 Years 3 Months- Diagnosed and repaired HVAC systems to ensure optimal performance and customer satisfaction.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Filled out detailed work orders for each job completed.
- Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
- Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Calibrated equipment to achieve maximum efficiency.
- Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
- Improved customer satisfaction with prompt and accurate troubleshooting of heating and cooling systems.
- Delivered customized heating and cooling solutions to meet unique client needs, improving comfort levels.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
- Kept accurate records of work activities, time, materials and faults on work orders.
- Trained junior technicians on installation procedures and safety protocols to improve team competency.
- Collaborated with clients to assess needs and recommend appropriate HVAC solutions tailored to specific requirements.
- Led troubleshooting efforts for complex HVAC issues, resulting in timely resolutions and minimized downtime for clients.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
Residential HVAC Technician
7 Years 5 Months- Conducted routine maintenance on heating and cooling units, enhancing system longevity and efficiency.
- Implemented preventive maintenance schedules, reducing emergency repair incidents by improving system reliability.
- Streamlined service call processes, improving response times and customer communication effectiveness.
- Developed training materials for new staff, promoting consistent knowledge transfer and operational excellence within the team.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Worked overtime, holidays and weekends to accommodate company needs.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Traveled to job sites for both scheduled and emergency appointments.
- Increased customer retention by offering knowledgeable advice on HVAC system care and maintenance.
- Enhanced system efficiency by performing routine maintenance and inspections on HVAC units.
- Conducted detailed diagnostics to identify and fix complex HVAC system faults, improving operational reliability.
- Boosted system longevity by implementing comprehensive preventive maintenance plans.
- Reduced downtime, performed emergency repairs on critical HVAC systems.
- Ensured compliance with safety standards in all installation and maintenance tasks, promoting safe working environment.
- Provided exceptional customer service, resolving issues swiftly to maintain high satisfaction levels.
- Increased energy efficiency for clients by recommending and implementing eco-friendly HVAC solutions.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
- Inspected cooling systems and identified potential problems.
- Performed routine maintenance on heating and cooling systems.
- Assisted in maintenance, repair and installation of ventilation systems.
- Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
- Diagnosed and repaired HVAC systems to ensure optimal performance and customer satisfaction.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
Education
High School Diploma
Skills
Problem-solving
Team leadership
Operations management
Customer service
Operations monitoring
Operational efficiency
Decision-making
Employee relations and conflict resolution
Planning and implementation
Staff training
Staff management
Inventory management
Project management
Operations oversight
Policies and procedures implementation
Performance monitoring
Employee motivation
Staff development
Customer relationship management
Maintaining compliance
Goal setting
Interpersonal communication
Client relationships
Inventory control
Workflow optimization
Strategic planning
Project management abilities
Project leadership
Process improvement
Health and safety compliance
Regulatory compliance
Workforce management
Client relations
Continuous improvements
Process improvements
Organizational management
Superb time management skills
Quality assurance controls
Onboarding and orientation
Customer relationship management (CRM)
Project planning and development
Logistics management
Delegation
Invoice processing
KPI tracking
Conflict mediation
Customer retention
Assignment delegation
Work flow planning
Cost reduction
Unsurpassed work ethic
Incidents management
Risk management
Purchasing and procurement
Budget development and management
Data analysis
Process flows
Negotiation
Cost control
Maintenance planning
Solutions development
Vendor sourcing
Supply chain distribution
Expense reports
Sales background
Budgeting and forecasting
Certification
VA Masters License - 2710072658
DC Masters License - RM40000145
EPA Type 2 License
Timeline
Operations Manager
Vernon Heating & Air Conditioning
04.2024 - CurrentRead More
Residential HVAC Technician
Vernon Heating & Air Conditioning
04.2020 - 07.2024Read More
Residential HVAC Technician
United Air Temp
10.2012 - 03.2020Read More
Rappahannock County High School
High School Diploma
Read More