Matthew Harless
Bristow
Summary
Proven Electric System Operator with a track record of enhancing service reliability at Northern Virginia Electric Cooperative by adeptly managing system outages and employing SCADA for operational efficiency. Excelled in complex problem-solving and workforce management, significantly improving team agility and performance. Demonstrates mastery in disaster recovery and safety procedures, ensuring top-notch customer satisfaction.
Overview
8
8
years of professional experience
Work History
Electric System Operator
Northern Virginia Electric Cooperative
02.2017 - Current
- Address and respond to customer inquiries and complaints on service disturbances; formulate service restoration plans; coordinate and direct activities for normal maintenance or emergency repairs. Analyze outage data and recommend system upgrades to improve service reliability; and ensure efficient, economical, and reliable electric service that exceeds customer expectations while maintaining the highest level of customer service
- Monitor and analyze outages. Dispatch outages to NOVEC and contract crews for emergency restoration of service and planned work.
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Monitored system and application availability and performance information to support efficient operation.
- Cross-trained existing employees to maximize team agility and performance.
- Utilized SCADA systems to monitor and control cooperative operations.
- Monitored SCADA system for problems and adjusted controls to maintain efficiency.
Education
2 Year Electrical System Operator Certification - Electric System Operation
Northwest Lineman College
Meridian, ID06.2024
High School Diploma -
Eastern View High School
Culpeper, VA05.2016
Skills
- System monitoring
- Disaster Recovery
- Safety Procedures
- Load Balancing
- Data Analysis
- SCADA
- Workforce Management
- Complex Problem-Solving
- Project Management
Timeline
Electric System Operator
Northern Virginia Electric Cooperative
02.2017 - Current
2 Year Electrical System Operator Certification - Electric System Operation
Northwest Lineman College
High School Diploma -
Eastern View High School
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