Matthew Knight
Sterling
Summary
Proven leader with extensive experience at Bach To Rock, adept in staff management and enhancing operational efficiency. Excelled in fostering collaborative environments, achieving significant improvements in teacher recruitment and conflict resolution. Demonstrated expertise in customer relationship management and training development, consistently exceeding performance metrics.
Overview
10
10
years of professional experience
Work History
Assistant Director
Bach To Rock
08.2022 - Current
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Music Instructor
Bach To Rock
02.2022 - 08.2022
- Empowered students through goal-setting exercises that encouraged personal responsibility for their own musical development.
- Met with parents and guardians to discuss expectations for instruction, lesson scheduling and other practical matters.
- Prepared students for auditions for institutions by aiding with music selection, assigning practice hours required for mastery of piece and assessing progress and accuracy in playing.
Fulfillment Expert
Target
06.2018 - 04.2022
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
Backroom Team Member
Target
10.2014 - 06.2018
- Received merchandise from outside vendors and transferred inventory details into company database.
- Demonstrated adaptability by cross-training in multiple areas of the store to ensure seamless coverage during staff absences or fluctuations in workload.
- Coordinated with fellow team members to unload trucks quickly while maintaining attention to detail for accurate order fulfillment.
- Assisted with inventory audits to maintain accurate stock levels and minimize discrepancies.
Education
Bachelor of Science - Recording Industry Major
Middle Tennessee State University
Murfreesboro, TN08.2018
Skills
- Staff Management
- Crisis Management
- Training and Development
- Scheduling and Coordinating
- Customer Relationship Management
- Managing Operations and Efficiency
Timeline
Assistant Director
Bach To Rock
08.2022 - Current
Music Instructor
Bach To Rock
02.2022 - 08.2022
Fulfillment Expert
Target
06.2018 - 04.2022
Backroom Team Member
Target
10.2014 - 06.2018
Bachelor of Science - Recording Industry Major
Middle Tennessee State University
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