Matthew Mabry
Arlington
Summary
Experienced with diagnostics, repair, and maintenance of technical equipment. Utilizes analytical skills to identify and resolve issues quickly and efficiently. Track record of strong communication and client management, ensuring high levels of customer satisfaction.
Overview
13
13
years of professional experience
Work History
Field Service Engineer III
Accuray
11.2021 - Current
- Provide remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Perform detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Establish strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Conduct regular equipment inspections, identifying potential issues before they escalate into costly repairs or downtime events.
Field Service Engineer III
Philips Healthcare
06.2012 - 11.2021
- Promoted to Field Service Engineer II in 2015
- Promoted to Field Service Engineer III in 2019
- 2019 Pinnacle Award Winner
- Performed onsite installation, modification and maintenance of systems and equipment.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Experience in time sensitive CV and OR environments: interacting directly with Techs and Doctors and utilizing problem-solving skills under pressure.
- IT Networking Experience as Remote Support Specialist
Education
Bachelor of Science - Biomedical Engineering
Purdue University
West Lafayette, IN05.2012
Skills
- Technical Support
- Troubleshooting
- Critical Thinking and Problem Solving Skills
- Teamwork and Effective Communication
- IT: Networking, Software, and Hardware
- Programming Languages: Python
- Proficiency in Microsoft Office
- Adaptable and Quick to Learn
Activities
- Management Experience at a local business in High School
- Leadership Roles as a Team Captain in High School Varsity Sports and College Intramurals, and as a Student Mentor in College
Timeline
Field Service Engineer III
Accuray
11.2021 - Current
Field Service Engineer III
Philips Healthcare
06.2012 - 11.2021
Bachelor of Science - Biomedical Engineering
Purdue University
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