Matthew McDowell
Sandston
Summary
Detail-oriented and results-driven warehouse worker with over seven years of hands-on warehouse experience, including roles in leadership, inventory coordination, and order selection. Proven ability to lead teams, streamline inventory operations, and ensure accurate, timely order fulfillment. Strong background in customer service and logistics, including pharmacy returns and delivery driving. Known for problem-solving, team building, and improving operational efficiency in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Inventory Coordinator, Warehouse Lead, Order and Layer Line Selector
Reyes Beverage Group
09.2022 - Current
- Supervised daily warehouse operations, focusing on order picking, shipping, and cleanup tasks.
- Trained and mentored warehouse associates to achieve productivity targets.
- Managed inventory accuracy through regular audits and cycle counts.
- Investigated and resolved inventory discrepancies to enhance reporting precision.
- Utilized VIP and Excel for efficient tracking and reporting of inventory data.
- Accurately selected customer orders in a high-volume environment.
- Achieved strict productivity and accuracy benchmarks consistently.
- Operated pallet jacks, forklifts, and RF scanners to efficiently locate and move inventory.
Warehouse Worker
kroger distribution center
06.2021 - 09.2022
- Loaded and unloaded delivery trucks with precision and care.
- Conducted audits on built pallets to ensure 100% accuracy.
- Trained new hires on warehouse procedures and equipment operations.
- Actively participated in safety team initiatives and promise team activities.
- Selected orders efficiently to meet operational demands.
- Ensured adherence to safety protocols during machinery operation.
Order Selector
RCCB
11.2019 - 06.2021
- Selected and organized orders for timely distribution to retail partners.
- Assisted in training new staff on safety protocols and order selection processes.
Order Selector
Loveland Dist./Reyes Beverage Group
06.2017 - 11.2019
- Trained new staff on order selection procedures and safety protocols.
- Supported personnel with loading and unloading tasks as required.
- Picked cases efficiently and accurately to maintain productivity.
- Completed replenishment tasks to ensure optimal stock levels.
Returns Clerk / Delivery Driver
Westwood Pharmacy
10.2014 - 06.2017
- Processed and documented pharmaceutical returns, ensuring compliance with regulations.
- Delivered medications and supplies to clients on assigned routes.
- Maintained a clean driving record and upheld patient confidentiality standards.
Customer Service Representative / Assistant Manager
McDonalds
01.2009 - 01.2014
- Delivered excellent customer service and resolved escalated customer concerns.
- Managed store operations, including inventory and staff supervision as Assistant Manager.
- Trained and coached team members, contributing to increased sales and customer satisfaction.
Education
High School Diploma -
New Kent High School
06-2008
Certificate - Welding
Richmond Tec Center
06-2008
Skills
- Management and team leadership
- Inventory management and cycle counting
- Order selection and fulfillment
- Shipping & Receiving Operations
- Returns processing and delivery logistics
- Customer service and conflict resolution
- VIP, RF scanners, Microsoft Excel
- Auditing processes
- Team leadership
- Problem solving
- Stock control
Certification
- Forklift
- Pallet Jack
- Scissor Lift
- Trainer
Timeline
Inventory Coordinator, Warehouse Lead, Order and Layer Line Selector
Reyes Beverage Group
09.2022 - Current
Warehouse Worker
kroger distribution center
06.2021 - 09.2022
Order Selector
RCCB
11.2019 - 06.2021
Order Selector
Loveland Dist./Reyes Beverage Group
06.2017 - 11.2019
Returns Clerk / Delivery Driver
Westwood Pharmacy
10.2014 - 06.2017
Customer Service Representative / Assistant Manager
McDonalds
01.2009 - 01.2014
High School Diploma -
New Kent High School
Certificate - Welding
Richmond Tec Center
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