Matthew McHale
Fredericksburg
Summary
Reliable and enthusiastic team member and leader, adept at driving high-volume service at Spirits Bar and Restaurant. Excelled in establishing vital community connections with World Central Kitchen, enhancing food support operations. Demonstrated expertise in team leadership and efficient operational management, ensuring profitability and customer satisfaction. Skilled in both strategic planning and interpersonal communication, consistently delivering positive results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Community Outreach Coordinator
World Central Kitchen
09.2024 - Current
- Served as a liaison between the organization and community members/groups supported by our operations
- Located unsupported communities effected by Hurricane Helene and established new locations for regular delivery schedules of food support.
- Maintained food safety standards while supervising the production, transportation, and on site service of hot meals to thousands of recipients each day.
- Established, maintained, and strengthened relationships with community leaders through regular communication and collaboration
Owner/Operator
Ike's Steaks/Ike & Rita's Bakery
03.2017 - Current
- Performed all general managerial functions
- Trained staff in customer interaction best practices to improve service delivery.
- Fostered collaboration among team members for improved operational efficiency.
- Implemented cost-control measures for increased profitability.
- Worked with team hands on in daily operations
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Bartender
Spirits Bar and Restaurant
06.2018 - 11.2022
- Served high customer volumes daily.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed and maintained relationships with regulars and new guests with an emphasis on strong customer service
Bartender
Compass Group
01.2008 - 04.2015
- Served high customer volumes during live events, nights, and weekends.
- Focused on efficiency and accuracy, taking advantage of the busiest times during service.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Liberty High School
Bethlehem, PASkills
- Hospitality business team member, management and promotion
- Track record of successful high volume bar and restaurant service
- Live event management and promotion
- Professional, reliable, and consistent
- Experience leading teams and managing non-profit and charitable events and resources
- Experience managing reporting and daily record keeping
Certification
Licensed Servsafe Food Manager
TIPS certified
Timeline
Community Outreach Coordinator
World Central Kitchen
09.2024 - Current
Bartender
Spirits Bar and Restaurant
06.2018 - 11.2022
Owner/Operator
Ike's Steaks/Ike & Rita's Bakery
03.2017 - Current
Bartender
Compass Group
01.2008 - 04.2015
Licensed Servsafe Food Manager
TIPS certified
High School Diploma -
Liberty High School
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