Matthew Mcnabb
Alexandria
Summary
Dedicated IT support specialist with expertise in troubleshooting, cybersecurity, and user training. Proven track record of resolving tickets efficiently and enhancing system performance through robust protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Army
Alexandria
09.2025 - Current
- Resolved IT support tickets, ensuring prompt resolution of user issues.
- Configured and maintained hardware and software for optimal performance.
- Collaborated with team to implement cybersecurity measures and protocols.
- Trained staff on effective utilization of new technologies and software applications.
ARMY
Army
Killeen
05.2021 - 09.2025
- Managed IT support tickets, promptly resolving user issues to enhance productivity.
- Configured and maintained hardware and software for peak performance across systems.
- Collaborated with team to implement robust cybersecurity measures and protocols.
- Trained staff on effective utilization of new technologies and software applications.
- Developed comprehensive documentation for IT processes and troubleshooting guides.
- Assisted in network monitoring to ensure system reliability and security.
- Conducted regular system audits, identifying improvement areas for enhanced efficiency.
- Supported project implementations through coordination with cross-functional teams.
Education
Some College (No Degree) -
Purdue University
West Lafayette, INSkills
- IT support and troubleshooting
- Cybersecurity and risk management
- Team collaboration and communication
- Problem resolution and analysis
- Hardware and software configuration
- User training and education
- Network monitoring and optimization
- Enterprise architecture design
- Advanced computer proficiency
- Software maintenance and updates
Certification
COMP TIA Security Plus 701
Timeline
Information Technology Specialist
Army
09.2025 - Current
ARMY
Army
05.2021 - 09.2025
Some College (No Degree) -
Purdue University