Matthew Oakes
Woodbridge,VA
Summary
Offering strong organizational abilities and customer-focused approach, ready to excel in golf retail environment. Brings foundation in sales and inventory management, along with keen interest in learning industry-specific knowledge. Ready to use and develop communication and leadership skills in an Assistant Head Pro role. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Developed organizational and leadership skills in busy retail golf environment, managing inventory and enhancing customer experiences. Excelled in sales strategies and team coordination, ensuring smooth operations and high customer satisfaction. Seeking to transition into new field where these skills can drive impactful results.
Overview
4
4
years of professional experience
Work History
Golf Shop Manager
Old Hickory Golf Club
05.2021 - Current
- Implemented an effective customer loyalty program, resulting in increased repeat business and word-of-mouth referrals.
- Implemented a data-driven approach to analyze sales trends, enabling better decision-making regarding inventory levels and pricing strategies.
- Established a loyal customer base by providing personalized assistance in club selection, fittings, repairs, and other golf-related services.
- Boosted sales revenue with targeted marketing initiatives, including promotional events and seasonal offers.
- Managed daily operations of the golf shop, ensuring smooth functioning and efficient customer service at all times.
- Increased customer satisfaction by implementing effective merchandise display strategies and maintaining an organized store layout.
- Enhanced employee performance through regular training sessions and consistent feedback on work quality.
- Negotiated contracts with suppliers to ensure the highest quality products were consistently available at competitive prices.
- Optimized staffing levels during peak hours by analyzing historical sales data and adjusting schedules accordingly for maximum efficiency.
- Conducted regular staff meetings to communicate goals, review performance metrics, and discuss areas of improvement or concern.
- Developed strong relationships with vendors to secure favorable pricing and expedited delivery times for products.
- Coordinated special events such as golf clinics, demo days, and tournaments to increase community engagement and drive foot traffic to the store.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Sandwich Artist
Subway
09.2020 - 04.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
Education
No Degree - Criminal Justice
Northern Virginia Community College
Woodbridge, VA06.2027
Skills
- Team motivation
- Employee training
- Efficiency improvement
- Merchandising strategies
- Promotional planning
- Forecasting sales
- Operational improvement
- Golf equipment expertise
- Store operations
- Microsoft office
- Profit maximization
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Reliability
Timeline
Golf Shop Manager
Old Hickory Golf Club
05.2021 - Current
Sandwich Artist
Subway
09.2020 - 04.2021
No Degree - Criminal Justice
Northern Virginia Community College
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