Matthew Perez
Winchester
Summary
Proven to excel in high-stress environments, adeptly managing customer concerns and enhancing satisfaction at Texas Roadhouse Restaurant. Demonstrates strong multitasking and phone etiquette, significantly improving order efficiency and accuracy. Skilled in training team members and maintaining operational standards, showcasing initiative-taking and complaint resolution abilities.
Overview
5
5
years of professional experience
Work History
To-Go Specialist
Texas Roadhouse Restaurant
04.2023 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
Host
Cheesecake Factory
02.2022 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
Birthday Party Coordinator Manager
SkyZone
11.2019 - 08.2022
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
- Maintained party areas during busy events for as many as Number guests.
- Handled supply ordering and management, budgeting orders carefully to avoid cost overruns without sacrificing quality.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Analyzed customer feedback data to identify opportunities for improvement in the party coordination process, implementing changes where needed to drive continuous growth in overall performance standards.
- Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
Education
Potomac Falls High School
Potomac Falls, VA06.2021
Skills
- Strong multitasking
- Phone Etiquette
- Quick Learner
- Initiative-taking
- Complaint resolution
Languages
Spanish
Full Professional
Timeline
To-Go Specialist
Texas Roadhouse Restaurant
04.2023 - Current
Host
Cheesecake Factory
02.2022 - 08.2023
Birthday Party Coordinator Manager
SkyZone
11.2019 - 08.2022
Potomac Falls High School
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