Matthew Pifer
Manassas
Summary
Former military professional with solid experience and training in operations management. Successful at building strategic partnerships and alliances and spearheading business relationships to achieve beneficial outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Manager
Diversified Property Services
09.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Installation Service Manager
Service Pros Installation Group
03.2024 - 09.2024
- Established strong communication channels between client, vendors, and other departments involved in the project cycle.
- Advised management on changes that could improve efficiency within the installation department.
- Analyzed customer feedback to identify areas of improvement in the installation process.
- Conducted regular audits of service operations to ensure quality control standards are met.
- Identified potential service issues during the installation process, resolving any conflicts quickly and effectively.
- Demonstrated excellent problem solving skills when responding to customer inquiries or complaints.
Installation Coordinator
Service Pros Installation Group
12.2022 - 03.2024
- Review work orders for accuracy, verification of information and resolution of any labor/product issues to ensure customer satisfaction.
- Managing and overseeing the scheduling and handling of 8 Lowes stores.
- Schedule customers and Contractors for installations and other necessary appointments.
- Review project details for each job with the appropriate Contractor prior to any installations.
- Ensuring inventory levels are maintained and stage materials for crew load outs.
- Loading and unloading trucks with forklift/pallet-jack/manually as needed.
Project Coordinator
SmartRoof LLC
03.2022 - 08.2022
- Contacted homeowners daily to coordinate roofing projects and confirm material choices for the project.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Schedule delivery of dumpsters and materials to the home.
- Coordinated scheduling crews for multiple housing jobs.
- Self manages workflow to meet goals and deadlines.
- Keep accurate records of all communication with homeowners as well as crews.
Service Technician I
FastLane Emergency Vehicles
10.2020 - 03.2022
- Efficiently troubleshot and repaired emergency equipment to cut company costs and maximize productivity.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
Server
Longhorn Steakhouse
08.2018 - 01.2020
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Monitored guests for intoxication and immediately reported concerns to management.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Created orders, documented special requests and followed up with kitchen personnel to foster top quality service and minimize complaints.
Sales Representative I
Fast Trak, Inc
11.2017 - 07.2018
- Demonstrated products and specific features at customer locations and special events.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Service Technician I
Emergency Vehicle Installations
09.2015 - 09.2017
- Reviewed technical documentation to complete equipment maintenance and repair.
- Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
- Efficiently troubleshot and repaired emergency equipment to cut company costs and maximize productivity.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
Security Supervisor
SecTek Inc
03.2015 - 09.2015
- Drafted security operating procedures and training materials for human resources department.
- Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
- Developed improved training methods with focus on public safety and officer awareness.
Security Officer
Intercon Security
04.2014 - 09.2014
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Authorized entrance papers and granted or denied entrance to building.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Reported suspicious activities and persons to law enforcement.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Infantryman
United States Army
07.2009 - 10.2013
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Advised team members on operations, intelligence and risk assessments in daily briefings.
- Supervised more than $2 million in high-value equipment, maintaining zero loss record over four years.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Taught personnel to recognize potential hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Trained in use of tear gas, passive ordnance and explosives.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Performed as fire team member during situational training exercises and all infantry dismounted battle drills.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Led basic reconnaissance operations and reported enemy movements to commanding officers.
- Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context.
- Trained personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
- Researched targets developed by various modes of intelligence to determine relevance to mission objectives and usefulness in field operations.
Education
High School Diploma -
Osbourn Park High School
06.2008
Skills
- Judgment and Decision Making
- Problem-solving skills
- Time Management
- Cash handling
- Strong interpersonal skills
- Quick learner
- Adept multi-tasker
- Skilled researcher
- Critical Thinking
- Forklift Certified
Certification
Forklift Certification
Timeline
Project Manager
Diversified Property Services
09.2024 - Current
Installation Service Manager
Service Pros Installation Group
03.2024 - 09.2024
Installation Coordinator
Service Pros Installation Group
12.2022 - 03.2024
Project Coordinator
SmartRoof LLC
03.2022 - 08.2022
Service Technician I
FastLane Emergency Vehicles
10.2020 - 03.2022
Server
Longhorn Steakhouse
08.2018 - 01.2020
Sales Representative I
Fast Trak, Inc
11.2017 - 07.2018
Service Technician I
Emergency Vehicle Installations
09.2015 - 09.2017
Security Supervisor
SecTek Inc
03.2015 - 09.2015
Security Officer
Intercon Security
04.2014 - 09.2014
Infantryman
United States Army
07.2009 - 10.2013
High School Diploma -
Osbourn Park High School
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