Matthu Morris
Madison Heights
Summary
I take pride in my work and try my best in any and everything that I do. Whether it’s my first time trying something or my 5000th time doing something, the goal is always the same; to do my job to the best of my ability and to make the experience as smooth as possible to those around me. I have great communication skills, I work well under pressure, I enjoy fast paced environments, and I’m always happy to learn or try new things regardless of the position I may be in.
Overview
7
7
years of professional experience
Work History
Traffic Assistant
Traffic Management Incorporated
02.2025 - Current
- Coordinated closely with contractors during roadway construction projects, minimizing disruptions to existing traffic flow.
- Prepared comprehensive permit applications for special events that required unique traffic management strategies.
- Reduced congestion and increased safety through proactive traffic management strategies.
- Responded promptly to citizen concerns regarding traffic issues, implementing appropriate measures when necessary.
Front of House Employee
Chic-Fil-A
02.2022 - 05.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Curbside Shopper
Lowes Home Improvment
09.2020 - 08.2022
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Developed strong product knowledge to better assist customers with their shopping needs and preferences.
- Tracked substitutions and informed customers of changes.
- Achieved time-sensitive goals by consistently meeting or exceeding target order completion times set by store management.
- Adhered to store policies and procedures, ensuring compliance with safety guidelines and food handling best practices.
Cashier
Lowes Home Improvment
09.2020 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Loader and Unloader
Lowes Home Improvment
09.2020 - 06.2022
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
- Supported warehouse team in maintaining clean workspaces, effectively reducing potential hazards and fostering a positive working atmosphere.
- Demonstrated adaptability with cross-training in various warehouse roles, providing support where needed during busy periods.
- Optimized space utilization within storage areas, creating a more organized work environment for increased productivity.
- Expedited order fulfillment by accurately picking products from storage shelves according to pick lists provided.
- Consistently met performance targets by prioritizing high-priority shipments for faster turnaround times.
Stocker
Walmart
04.2018 - 06.2019
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
High School Diploma -
Temple Christian School
Madison Heights, VA04.2019
Skills
- Transportation regulations
- Accident prevention
- Deadline oriented
- Incident reporting
- Load balancing
- Team collaboration
- Verbal and written communication
- Task prioritization
- Crowd control
- Shipment coordination
- Meeting deadlines
- Physical stamina
- Inventory monitoring
- Equipment transportation
- Telephone etiquette
- Production
- Order expediting
- Willingness to learn
- Teamwork and collaboration
- Customer service
- Attention to detail
- Flexible and adaptable
- Punctual and reliable
Timeline
Traffic Assistant
Traffic Management Incorporated
02.2025 - Current
Front of House Employee
Chic-Fil-A
02.2022 - 05.2024
Curbside Shopper
Lowes Home Improvment
09.2020 - 08.2022
Cashier
Lowes Home Improvment
09.2020 - 08.2022
Loader and Unloader
Lowes Home Improvment
09.2020 - 06.2022
Stocker
Walmart
04.2018 - 06.2019
High School Diploma -
Temple Christian School
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