Maureen Hite
Winchester
Summary
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
BurgerBusters
01.2021 - Current
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in recruiting, hiring and training of team members.
- Motivated, trained, and disciplined employees to maximize performance.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
Manager
Zaxbys
03.2020 - 06.2021
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
High School Diploma -
Queen of Peace High School
Burbank, IL05-2002
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Food safety and sanitation
- Strategic planning skill
- Process improvements
- Workflow coordination
- Program administration
- Procurement
- Customer service management
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Assistant General Manager
BurgerBusters
01.2021 - Current
Manager
Zaxbys
03.2020 - 06.2021
High School Diploma -
Queen of Peace High School
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