Maurice Boyd
La Crosse
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed as Assistant General Manager at Travinia Italian Kitchen. Proven track record in enhancing guest engagement and resolving concerns swiftly, contributing to increased customer satisfaction. Proficient in cash handling and committed to fostering a high-performing team environment.
Overview
15
15
years of professional experience
Work History
Server
Waters View Restaurant
03.2025 - Current
Automotive Service Writer/Office Manager
by Word of Mouth Automotive
03.2013 - 01.2025
- Verified warranty plans and coverage and uncovered hidden warranties.
- Facilitated open communication between sales staff and service department during vehicle handovers or trade-ins evaluations.
- Monitored technician performance metrics to identify areas for improvement or commendation within the team environment.
- Resolved client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation.
- Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
Assistant General Manager
Travinia Italian Kitchen and Wine Bar
02.2010 - 03.2013
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
Education
College Preparatory
Park View Senior High School
South Hill, VA06-1996
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Waters View Restaurant
03.2025 - Current
Automotive Service Writer/Office Manager
by Word of Mouth Automotive
03.2013 - 01.2025
Assistant General Manager
Travinia Italian Kitchen and Wine Bar
02.2010 - 03.2013
College Preparatory
Park View Senior High School
Similar Profiles
Trevor GarrettTrevor Garrett
Garde Manger Chef at Great Waters RestaurantGarde Manger Chef at Great Waters Restaurant
Kalvin RhoneKalvin Rhone
BEVERAGE DIRECTOR at Waters RestaurantBEVERAGE DIRECTOR at Waters Restaurant
Angelica Correa GarciaAngelica Correa Garcia
Restaurant Busser at Top View RestaurantRestaurant Busser at Top View Restaurant
Hyeonjin KimHyeonjin Kim
English Teacher at Opia English AcademyEnglish Teacher at Opia English Academy
Marcus MahlumMarcus Mahlum
Admissions Counselor at University of Wisconsin-La CrosseAdmissions Counselor at University of Wisconsin-La Crosse