Maurice Davis
Dumfries
Summary
Results-driven retail professional with expertise in conflict resolution and effective communication. Proven ability to enhance customer satisfaction and train new staff, contributing to a positive shopping experience.
Overview
37
37
years of professional experience
Work History
Retail Salesperson
Metro Flower Market
Chantilly
10.2017 - Current
- Educated customers on product offerings to improve engagement and satisfaction.
- Resolved customer complaints efficiently while maintaining professionalism.
- Handled inquiries and issues effectively, ensuring a positive shopping experience.
- Trained new staff on policies and customer service techniques for optimal performance.
- Demonstrated extensive product knowledge to address customer questions confidently.
- Completed sales transaction paperwork accurately and promptly.
- Collaborated with team members to enhance overall store workflow.
Assistant Manager
Pennock Wholesale Florist
Springfield
09.2015 - 10.2017
- Supervised daily operations of floral distribution and inventory management.
- Coordinated staff schedules to ensure optimal coverage and productivity.
- Managed supplier relationships for timely product deliveries and quality assurance.
- Implemented process improvements to streamline order fulfillment workflows.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
Transportation Supervisor
Martin Brower
Manassas
04.2014 - 09.2015
- Oversaw daily transportation operations and staff scheduling for efficient delivery routes.
- Coordinated vehicle maintenance schedules to ensure compliance with safety regulations.
- Trained and mentored team members on safety procedures and best practices.
- Implemented process improvements to enhance operational efficiency in transportation logistics.
- Communicated with vendors and clients to resolve transportation issues promptly.
- Maintained accurate records of shipments, deliveries, and vehicle inspections.
- Coordinated daily transportation operations, including scheduling and routing of drivers.
- Managed team of drivers to ensure timely delivery of goods while adhering to applicable laws and regulations.
- Reviewed and verified records related to labor hours, delivery times and inventory levels.
- Monitored driver performance and provided feedback to ensure compliance with safety regulations.
- Analyzed data to determine trends in fleet utilization, costs, and operational efficiency.
- Verified that drivers maintained required professional competences, licenses and safety knowledge.
- Provided training on safety protocols and proper handling procedures for loading and unloading cargo.
- Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.
- Kept close eye on driver and delivery operations to achieve and maintain stellar company reputation in market.
- Investigated accidents involving company-owned vehicles to determine causes and possible corrective actions.
Purchasing Assistant
Martin Brower
Manassas
12.2012 - 03.2014
- Coordinated purchase orders and managed vendor relationships effectively.
- Assisted in maintaining inventory levels for operational efficiency.
- Processed invoices and ensured accurate record-keeping for purchases.
- Communicated with suppliers to confirm product availability and delivery schedules.
- Analyzed market trends to identify cost-saving opportunities in purchasing.
- Reviewed purchase orders and invoices for accuracy.
- Coordinated with suppliers to resolve performance related issues.
- Identified discrepancies between purchase orders, invoices and delivered items.
Inventory Specialist
Martin Brower
Manassas
05.2008 - 12.2012
- Entered information into system to update status reports.
- Monitored stock levels to ensure availability of products.
- Organized regular cycle counts to identify any potential issues early on.
- Created reports on inventory activity, shortages, overages.
- Inspected incoming materials for damage.
- Ensured proper storage conditions for all items in the warehouse.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Provided support during internal audits related to material management processes.
- Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
Assistant Manager
Northern Virginia Wholesale Florist
Alexandria
04.1989 - 04.2008
- Trained new employees on customer service standards and product knowledge.
- Supported sales team in processing orders and maintaining customer relationships.
- Monitored product quality and freshness to uphold company standards.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Coordinated inventory management and restocking of floral supplies and products.
Education
GED -
Virgina Department of Education
03-1989
Skills
- Conflict resolution
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Scheduling and routing
- Complaint resolution
- Recordkeeping
- Organization and time management
- Organizational skills
- Leadership
- Friendly, positive attitude
Affiliations
Organized Basketball for 40 and Over players (since 2010)
Timeline
Retail Salesperson
Metro Flower Market
10.2017 - Current
Assistant Manager
Pennock Wholesale Florist
09.2015 - 10.2017
Transportation Supervisor
Martin Brower
04.2014 - 09.2015
Purchasing Assistant
Martin Brower
12.2012 - 03.2014
Inventory Specialist
Martin Brower
05.2008 - 12.2012
Assistant Manager
Northern Virginia Wholesale Florist
04.1989 - 04.2008
GED -
Virgina Department of Education