Mauricio C Fernandez
Arlington
Summary
Dedicated Bilingual English- Spanish Area Manager with experience in maintaining cleanliness and safety in various facilities ( Over 1 M Sqft). Proven track record in leading teams, managing schedules, and ensuring compliance with health and safety regulations. Skilled in implementing efficient cleaning protocols, optimizing resources, and enhancing customer satisfaction. Excited for new challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Janitorial Area Manager
Total Quality Building Services
Fairfax
05.2023 - Current
- Managed cleaning operations across multiple facilities, ensuring high standards of cleanliness and safety
- Team Leadership: Recruited-hiring, trained, and supervised cleaning staff, fostering a motivated and efficient team
- Quality Assurance: Conducted regular inspections and audits to maintain compliance with company standards and client expectations
- Client Relations: Served as the primary contact for clients, addressing concerns and ensuring satisfaction with services provided
- Safety Compliance: Ensured adherence to health and safety regulations, implementing best practices for safe cleaning operations
- Scheduling: Developed and managed staff schedules to ensure adequate coverage and efficiency across all sites
- Helped the company to gained new accounts for janitorial services due a great services
- Performance Reporting: Generated detailed reports on operational metrics, identifying areas for improvement and implementing corrective actions
- Knowledge of Green Cleaning principles and OSHA safety protocols
- Outlook, Epay- Accord software
- Manage over 1 M Sqft
- In multiple buildings
Service BDC Representative
Koons Tysons Toyota
Tysons Corner
02.2021 - 04.2023
- Business development center representative
- Managing websites and social media
- Identifying sales leads among new and existing customers
- Building client relationship
- Developing new business by scouting leads via the internet, phone, mailing, and tradeshow
- Confirming sales appointments and follow up
- Representing the company positively in trade shows, events related on the product launches
Brand Ambassador/ Customer Service
ITA
Washington
10.2018 - 02.2021
- supporting surveys to the public on diverse topics
- Work with the sales and marketing team to come up with unique strategies to market their products and services
- Supporting the corporation by creating and uploading content that encourages the public to engage with the products and services
- Interpretation and translating in both languages: Spanish and English
- Collect Data from WMATA Metro customers
Education
High School Diploma -
Arlington Mill Community HS
Arlington, VA07-2017
Skills
- CEH Certification
- Customer service- client relations
- Green cleaning
- Quality assurance
- Bilingual Spanish- English
- CRM software
- Management
- Team leadership
- Safety compliance
- Staff training
Certification
- Driver's License
- Red Cross CPR
- CEH ( Certified Executive Housekeeper)
Languages
- English, Fluent
- Spanish, Fluent
Cell
(703) 419-0134
Timeline
Janitorial Area Manager
Total Quality Building Services
05.2023 - Current
Service BDC Representative
Koons Tysons Toyota
02.2021 - 04.2023
Brand Ambassador/ Customer Service
ITA
10.2018 - 02.2021
High School Diploma -
Arlington Mill Community HS
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