Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Maxwell Mosher

Midlothian

Summary

Skilled in providing customer-focused solutions and enhancing overall client satisfaction. Background includes identifying client needs, recommending suitable products/services, and resolving diverse customer inquiries. Strengths include effective communication, problem-solving skills, and maintaining strong relationships with clients. Significant impact in previous roles by improving customer experience and consistently exceeding service goals.

Overview

7
7
years of professional experience

Work History

Customer Solutions Consultant

FedEx Office
Richmond
10.2020 - Current
  • Developed customized solutions based on individual client needs.
  • Collaborated with cross-functional teams to resolve complex client issues.
  • Developed sales strategies to expand net new clients, increase year-over-year revenue, and exceed assigned quotas.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Implemented professional sales presentations to creatively communicate product value proposition, quality and market comparisons.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.

Outside Sales/Account Manager

The Grounds Guys
Midlothian
03.2020 - 10.2025
  • Managed daily operations of the sales department, including budgeting, forecasting, planning, scheduling.
  • Conducted market research to identify potential customers and target markets.
  • Generated leads through cold calling, networking events, and referrals.
  • Built strong relationships with existing customers by providing superior service and support.
  • Analyzed customer feedback data in order to recommend changes or improvements in products or services provided.

Project Manager

Vangarde Woodworks
Richmond
06.2018 - 01.2020
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Provided guidance to team members regarding tasks assigned to them.
  • Handled all needs of commercial, residential, and hospitality millwork projects; communicated effectively with contractors, engineering teams, designers, installers, and clients; oversaw adherence to project timelines, schedules, and budget constraints.
  • Mitigated excessive spending by effectively negotiating vendor product contracts to optimize cost savings.
  • Effectively managed numerous projects with $1,000,000 plus contract values.

Education

Some College (No Degree) - Physical Therapist Assistant

South University
Glen Allen, VA
09-2014

Some College (No Degree) - Psychology

Radford University
Radford, VA
10-2011

Skills

  • Sales strategy
  • Client relationship building
  • Revenue generation
  • Product demonstration
  • Performance tracking
  • Product promotions
  • Value propositions
  • Presentation skills
  • Business development
  • Time management abilities
  • Team building
  • Multitasking Abilities

Affiliations

  • Captain of my local ice hockey team and grew up playing hockey competitively.
  • Married for 8 years to my wife, Lauren, and we have two young girls, Lulu and Dolly.
  • Volunteered at Richmond Animal League.
  • Active participant in the MS Society.

Accomplishments

  • Top 3 of Customer Solutions Consultants with largest average project revenue.

Timeline

Customer Solutions Consultant

FedEx Office
10.2020 - Current

Outside Sales/Account Manager

The Grounds Guys
03.2020 - 10.2025

Project Manager

Vangarde Woodworks
06.2018 - 01.2020

Some College (No Degree) - Physical Therapist Assistant

South University

Some College (No Degree) - Psychology

Radford University

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Maxwell Mosher