Maya H. Kelly
Richmond
Summary
Dynamic and results-driven professional with extensive experience in access control security and restaurant management. Expertise in enforcing policies, leading diverse teams, and delivering exceptional customer service while ensuring efficiency and safety in high-pressure environments. Strong commitment to fostering a secure atmosphere and enhancing operational excellence contributes to the overall success of any organization. Proven track record of quickly adapting to challenges and implementing effective solutions that elevate team performance and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Access Control Security
Securitas
03.2025 - Current
- Effectively manage access for all visitors and personnel, ensuring strict adherence to security protocols and maintaining a safe environment at all times.
- Proactively monitor surveillance systems and patrol all designated areas to identify and respond to potential security threats quickly.
- Document and report all incidents, providing clear and detailed accounts to management and law enforcement as necessary.
- Conduct regular security audits and inspections to evaluate the effectiveness of security procedures, making recommendations for continuous improvements.
- Respond rapidly to security emergencies and fire alarms, coordinating with local authorities as needed.
- Provide exceptional customer service by assisting visitors with directions and information, while enforcing property rules.
- Maintain and update logs of visitor entry, badge issuance, and staff access to restricted areas.
Assistant Manager
Hardee’s
12.2023 - 03.2025
- Assisted in managing all aspects of daily restaurant operations, including staff scheduling, inventory control, and hiring/training new employees, leading to improved productivity and morale.
- Oversaw daily cash management, prepared bank deposits, and ensured accurate end-of-day reconciliation—successfully reducing discrepancies.
- Maintained quality control standards for food preparation, hygiene, and customer service, consistently meeting or exceeding company standards.
- Addressed and resolved customer complaints efficiently, fostering a positive brand image and increasing repeat business.
- Led team meetings to communicate goals, policy updates, and best practices, encouraging open communication and teamwork.
- Conducted performance evaluations and provided coaching to support staff growth and retention.
- Implemented cost-control strategies, reducing waste and optimizing labor resources to improve profitability.
Shift Manager
Wendy’s
05.2021 - 01.2024
- Led and supervised a team of 5–10 employees per shift, ensuring smooth operations and high productivity.
- Trained and mentored new hires in food safety practices, customer service, and operational tasks, reducing onboarding time and improving team performance.
- Monitored inventory levels, placed orders, and minimized food waste by optimizing stock rotation and production planning.
- Consistently met or exceeded sales goals, maintaining a high standard of customer satisfaction by addressing concerns and ensuring timely service.
- Performed shift opening and closing procedures, including cash handling, equipment checks, and facility security.
- Developed and implemented shift-specific action plans to achieve operational targets and enhance workflow.
- Assisted in scheduling and delegating tasks to staff, adjusting coverage as needed to accommodate peak periods and absences.
Education
GED -
N/A
09-2025
Skills
- Access management and monitoring
- Incident documentation
- Team training and development
- Inventory control
- Crisis management
- Effective conflict resolution
- Proficient in client relations
- Cash management and reconciliation
Certification
DCJS Certified
Timeline
Access Control Security
Securitas
03.2025 - Current
Assistant Manager
Hardee’s
12.2023 - 03.2025
Shift Manager
Wendy’s
05.2021 - 01.2024
GED -
N/A
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