Maya Mallory
Roanoke
Summary
Diligent CSR with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cellular Sales Associate
TROC Global
02.2025 - Current
- Utilized data analysis tools to track personal performance metrics as well as evaluate overall store productivity levels effectively.
- Resolved customer inquiries and complaints promptly, escalating complex issues to store management when necessary.
- Contributed to store''s positive reputation by delivering exceptional service experiences that exceeded customer expectations consistently.
- Stayed current on industry trends and new products to offer informed recommendations to customers seeking guidance.
Hairstylist
Self Employed Services
01.2017 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
PCA
MFA
08.2023 - 05.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Customer Solutions Specialist
Fiserv
09.2020 - 05.2021
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Front of House Server
Treasure Club
05.2018 - 03.2021
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
Phone Banker
Wells Fargo
02.2015 - 04.2018
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Handled over 150/day incoming telephone calls, emails and chat requests.
Cellular Sales Associate
Sprint
08.2014 - 02.2015
- Contributed to store''s positive reputation by delivering exceptional service experiences that exceeded customer expectations consistently.
- Achieved sales targets consistently by utilizing effective upselling techniques and product bundling strategies.
- Stayed current on industry trends and new products to offer informed recommendations to customers seeking guidance.
- Opened/closed the retail locations securely adhering to company protocols for cash handling procedures.
- Managed transactions professionally using point-of-sale systems while ensuring accuracy of billings and contract terms.
- Utilized data analysis tools to track personal performance metrics as well as evaluate overall store productivity levels effectively.
Food Service Worker
Cheddars Stratch Kitchen
03.2014 - 02.2015
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Developed and maintained positive relationships with customers to enhance service.
Sales Associate
Sears and Robuck
01.2013 - 05.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Science - Applied Mathematics
Southern New Hampshire University
Hooksett, NH05-2027
No Degree - Cosmetology
Jenny Lea Academy
Johnson City, TN05-2021
Skills
- Client relationship building
- Goal-oriented mindset
- Market awareness
- Payment handling
Certification
- Alcohol Seller/Server Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Certified Sales Professional (CSP) - Manufacturers' Representatives Educational Research Foundation (MRERF).
- ServSafe Food Handler's Certification
- OSHA Certified
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
- Basic Life Support (BLS) Certification - American Heart Association.
Languages
Spanish
Limited Working
Timeline
Cellular Sales Associate
TROC Global
02.2025 - Current
PCA
MFA
08.2023 - 05.2024
Customer Solutions Specialist
Fiserv
09.2020 - 05.2021
Front of House Server
Treasure Club
05.2018 - 03.2021
Hairstylist
Self Employed Services
01.2017 - Current
Phone Banker
Wells Fargo
02.2015 - 04.2018
Cellular Sales Associate
Sprint
08.2014 - 02.2015
Food Service Worker
Cheddars Stratch Kitchen
03.2014 - 02.2015
Sales Associate
Sears and Robuck
01.2013 - 05.2014
Bachelor of Science - Applied Mathematics
Southern New Hampshire University
No Degree - Cosmetology
Jenny Lea Academy
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