McKenna Morin
Leesburg
Summary
Customer-focused banking professional with experience supporting member service, cash handling, and branch operations within a financial services environment. Recognized for building strong member relationships, identifying financial needs, and recommending solutions that enhance the member experience while maintaining strict compliance and operational accuracy. Over seven years of experience managing high-volume transactions and maintaining precise balancing in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Services Support / Banking Operations
Northwest Federal Credit Union
Leesburg, VA
10.2023 - Current
- Process member transactions and service requests while ensuring compliance with credit union policies.
- Assist with consumer and mortgage lending applications, documentation, and member inquiries.
- Support branch management with audits and operational needs.
- Contribute to branch production goals through account openings, loan referrals, and partner referrals.
- Provide guidance to new hires on procedures, transactional accuracy, and branch operations.
Shift Supervisor / Retail Clerk
Mom’s Apple Pie
Leesburg, VA
01.2021 - 01.2023
- Promoted to Shift Supervisor for reliability and strong customer service performance.
- Served as key holder responsible for opening and closing operations.
- Balanced cash drawers and maintained transaction accuracy.
- Trained new team members on procedures, service standards, and POS systems.
Retail Clerk
Mom’s Apple Pie
Leesburg, VA
01.2019 - 01.2021
- Processed cash, credit, refund, and gift card transactions while delivering strong customer service.
Server / Bar-back
Northgate Vineyard
Purcellville, VA
01.2016 - 01.2018
- Delivered guest service and provided menu guidance to enhance customer experience.
Education
High School Diploma -
Woodgrove High School
Purcellville, VASkills
- Member Relationship Management
- Cash Handling & Transaction Processing
- Branch Operations Support
- Sales & Service Opportunity Identification
- Consumer & Mortgage Lending Support
- Compliance & Risk Awareness
- Operational Accuracy
- Team Collaboration
Certification
- Notary Public
- NMLS Registered
Timeline
Member Services Support / Banking Operations
Northwest Federal Credit Union
10.2023 - Current
Shift Supervisor / Retail Clerk
Mom’s Apple Pie
01.2021 - 01.2023
Retail Clerk
Mom’s Apple Pie
01.2019 - 01.2021
Server / Bar-back
Northgate Vineyard
01.2016 - 01.2018
High School Diploma -
Woodgrove High School