Mckenzie Faulkner
Chesapeake
Summary
Proactive and customer-focused, I excelled at Dunkin Donuts by enhancing customer engagement and ensuring health code compliance. My ability to lead and motivate, combined with expertise in food and beverage preparation, drove significant service quality improvements. Skilled in both verbal communication and safe food handling, I consistently met and exceeded quality expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Dunkin Donuts
02.2024 - 06.2024
- Stocked shelves to organize aisles in assigned department.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
After-School Counselor
YMCA
08.2021 - 09.2022
- Counseled individuals and small groups of children, focusing on personal, social and emotional growth and development.
- Led group presentations for staff, parents and community groups on topics ranging from academic programs to athletic activities.
- Supported general education, special education and English language learners in unique personal challenges.
- Guided students in decision-making process concerning college, trade schools and military service.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2023
Skills
- Health Code Compliance
- Customer Engagement
- Beverage Preparation
- Food Preparation
- Drive-Thru Operations
- Menu Memorization
- Customer Service
- Safe Food Handling
- Workplace Efficiency
- Point of sale system
- Verbal and written communication
- Initiative and Self-Motivation
Certification
Basic Life support:
First Aid:
Babysitting
Photography, Graphic Design
I enjoy taking pictures with my free time and also enjoy being on my computer doing graphic designing.
Timeline
Crew Member
Dunkin Donuts
02.2024 - 06.2024
After-School Counselor
YMCA
08.2021 - 09.2022
High School Diploma -
Penn Foster Career School
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