Summary
Overview
Work History
Education
Skills
Timeline
Generic

MCKENZIE GUYER

Chesapeake

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Qualified [Desired Position] with solid background in client service coordination. Successfully managed client interactions and streamlined service processes, ensuring client satisfaction and operational efficiency. Demonstrated strong communication and problem-solving skills, fostering effective team collaboration and client-focused solutions.

Overview

6
6
years of professional experience

Work History

Client Service Coordinator

Banfield The Pet Hospital
01.2024 - Current
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
  • Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
  • Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Implemented new processes to increase operational efficiency in the coordination of client services.

Cashier/Customer Service Representative

Pet Supplies Plus
08.2019 - 01.2021
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Answered customer questions and provided store information.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed refunds for worn, damaged and broken merchandise.

Education

High School Diploma -

Great Bridge High School
Chesapeake, VA
06.2019

Skills

  • Customer assistance
  • Credit and cash transactions
  • Payment processing
  • Product recommendations
  • ID verification
  • Customer Service
  • Scheduling and planning
  • Customer relations
  • Client relationship building
  • CRM software
  • Training and mentoring
  • Professionalism and etiquette
  • Check processing
  • Customer support
  • Complaint handling
  • Client relations

Timeline

Client Service Coordinator

Banfield The Pet Hospital
01.2024 - Current

Cashier/Customer Service Representative

Pet Supplies Plus
08.2019 - 01.2021

High School Diploma -

Great Bridge High School

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MCKENZIE GUYER