McKenzie Morris
Colonial Heights
Summary
Professional hospitality leader prepared for managing front-of-house operations. Expertise in optimizing guest experiences and operational efficiency. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in customer service and staff management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Director
Chick-fil-A
11.2021 - Current
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisted in training new employees on shift operations.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved guests complaints while maintaining positive customer environment.
Education
No Degree - Radiology
Brightpoint Community College
Chester, VA05-2028
High School Diploma -
Colonial Heights High School
Colonial Heights, VA06-2023
Skills
- Customer Service Management
- Problem-Solving
- Role Modeling
- Team Motivation
- Goal Setting and Tracking
- Positive Attitude
- Professional Appearance
- Strategic Planning
- Conflict resolution
- Guest relations
- Staff management
- Food safety compliance
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Front of House Director
Chick-fil-A
11.2021 - Current
No Degree - Radiology
Brightpoint Community College
High School Diploma -
Colonial Heights High School
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