McKenzie Nicolas
Alexandria
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
6
6
years of professional experience
Work History
Account Manager
Univar Solutions
02.2022 - 01.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Reporting to the Customer Service Manager, the account partner specialist handles all customer service activities, from order taking through to accurate order fulfillment.
- Account Manager assists in building profitable sales by enhancing customer satisfaction and ensures that an excellent standard of service is maintained.
Loan Professional
Cenlar FSB
09.2020 - 02.2022
- Reviewed and evaluated loan applications to assess creditworthiness, risk and eligibility for approval
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents
- Complying with underwriting rules and guidelines, insurance laws and regulations and rating manual rules
- Prepared reports summarizing analysis results for management review.
Account Manager
Valley national bank
01.2018 - 07.2020
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Developed customized account plans for clients to help them achieve their business goals.
Education
MBA - Business Administration
Walden University
Minneapolis, MN12.2025
Bachelor of Arts - Criminal Justice
Rowan University
Glassboro, NJ01.2020
Skills
- Proficiency in Microsoft Word, Excel, PowerPoint, Windows, and Mac OS, Service Cloud, CRM, SAP, Sales Force
- Flexible and Adaptable
- Willing to relocate based on the job needs
Languages
Creole
Full Professional
French
Limited Working
Timeline
Account Manager
Univar Solutions
02.2022 - 01.2024
Loan Professional
Cenlar FSB
09.2020 - 02.2022
Account Manager
Valley national bank
01.2018 - 07.2020
MBA - Business Administration
Walden University
Bachelor of Arts - Criminal Justice
Rowan University
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