Mckenzie Stinson-Berg
Chesapeake,NV
Summary
Professional with strong background in enhancing customer experiences. Skilled in communication, problem-solving, and relationship management. Effective team collaborator with results-driven mindset, adaptable to evolving demands and priorities. Consistently reliable and focused on driving impactful outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Expert Experience Specialist
AlphaSense
10.2023 - Current
- Conduct follow-ups to complete compliance screenings, enforce guidelines, and update questionnaires.
- Optimize expert engagement, reducing lists from 45-50 to 25 by EOD.
- Collaborate with schedulers, RMs, and CRMs to address escalated concerns and vet expert suitability.
- Act as a liaison between experts and CRMs/CCs, ensuring clear communication.
- Negotiate and adjust expert rates to align with project budgets while maintaining accurate records.
- Clarify payment policies, address expert inquiries, and track compliance updates for new and inactive experts.
Onboarding Specialist
Stream Research Group
06.2022 - 10.2023
- Conduct calls to explain the business model, payment structure, and terms & conditions.
- Gather project details to complete vetting statements.
- Verify employment history for accuracy.
- Negotiate and establish expert rates.
- Ensure experts understand the onboarding process and next steps.
Lead Phlebotomist and Trainer
Biolife Plasma Services
10.2021 - 06.2022
- Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Streamlined workflow by implementing innovative processes and procedures.
- Led initiatives aimed at optimizing workflows which resulted in increased productivity within the department.
- Contributed to a positive workplace culture through active engagement in team meetings and events.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Phlebotomist
Biolife Plasma Services
03.2021 - 10.2021
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
Skills
- Compliance Monitoring and Follow-Up
- Expert Vetting & Engagement
- Rate Negotiation & Budget Management
- Project Oversight and Communication
- Onboarding & Policy Clarification
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Advanced Cardiac Life Support Certification (ACLS)
- Certified Phlebotomist Technician
- Certified Nursing Assistant (CNA)
Timeline
Expert Experience Specialist
AlphaSense
10.2023 - Current
Onboarding Specialist
Stream Research Group
06.2022 - 10.2023
Lead Phlebotomist and Trainer
Biolife Plasma Services
10.2021 - 06.2022
Phlebotomist
Biolife Plasma Services
03.2021 - 10.2021
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