McKenzie Williams
Charlottesville
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Strategic Medical Sales Representative with track record of maintaining excellent client relationships. Committed to educating clients on proper use of products by offering detailed demonstrations and presenting brochures or other brand literature.
Overview
8
8
years of professional experience
Work History
Medical Sales Specialist
Cavalier Medical Systems
08.2020 - 08.2021
- Rent/Sell NICE1 Cold and Compression Therapy Machines.
- Facilitated upselling by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.
- Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.
- Prepared and delivered product presentations and answered questions about NICE1 to increase sales.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Senior Patient Access Associate
UVA Health System
01.2018 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on hospital processes and procedures.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
UVA Child Development Center
UVA Child Development Center
09.2015 - 01.2018
- Observed children to recognize and maintain strong awareness of developmental progress.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Developed level-appropriate lessons and activities to support skill-building needs.
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
- Built and maintained strong parent and student relationships.
Education
Associate of Business Administration -
Piedmont Virginia Community College
Charlottesville, VA05.2020
High School Diploma -
Nelson County High School
Lovingston, VA2015
Skills
- Team Leadership
- Electronic Health Records Systems
- Insurance Company Knowledge
- Medical Terminology
- Patient Health Information Access
- Critical Thinking
- Customer Needs Assessments
- Public Speaking
- Strategic Selling
- Professional Relationships
- Sales Tracking
- Cold Calling
Additional Information
- Willing to relocate: Anywhere
Timeline
Medical Sales Specialist
Cavalier Medical Systems
08.2020 - 08.2021
Senior Patient Access Associate
UVA Health System
01.2018 - Current
UVA Child Development Center
UVA Child Development Center
09.2015 - 01.2018
Associate of Business Administration -
Piedmont Virginia Community College
High School Diploma -
Nelson County High School
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