Summary
Overview
Work History
Education
Certification
Timeline
Generic

McKinzie Williams

Abingdon

Summary

Experienced in customer service in a fast-paced restaurant setting. Skilled at managing multiple tasks with a focus on time management, accuracy, and customer satisfaction. Excelled in team collaboration and communication, enhancing service quality and efficiency. Demonstrated adaptability and a commitment to safety and standards in pharmaceutical packaging as an intern. I am known to be reliable, punctual, and demonstrate professionalism. Pleased to utilize my fluent bilingual skills in American Sign Language in work and clinical settings. As a second year nursing student, I am seeking to transition my work experience and nursing education into the healthcare field.

Overview

3
3
years of professional experience
1
1
Certification

Work History

To-Go Server

Cracker Barrel Old Country Store
07.2022 - Current
  • Maintained timely communication and coordination with team members regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills and professional manner when interacting with customers over the phone or in-person.
  • Addressed and resolved customer complaints with empathy and professionalism, restoring customer satisfaction.
  • Trained new employees on best practices for To-Go Server responsibilities, allowing for team efficiency and service consistency.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring accuracy, proper packaging, and presentation for each item.
  • Supported overall restaurant operations by helping other team members during busy periods as needed.
  • Upheld strict hand hygiene and sanitation standards through routine cleaning of workstations and dining areas, promoting a safe and clean environment

Intern Packager

UPM Pharmaceuticals
05.2022 - 07.2022
  • Gained valuable experience during this internship within the pharmaceutical industry, applying learned concepts directly into relevant work situations.
  • Demonstrated flexibility by adapting to changes in production schedules or priorities, maintaining productivity during times of high demand or unexpected challenges.
  • Verified medication packages met safety and security standards to reduce damage or errors in transit, as well as conducting quality checks and addressing any issues promptly.
  • Followed safety protocols to prevent accidents and injuries, as well as cleanliness standards with the use of personal protective equipment and aseptic practices.
  • Adapted quickly to new packaging technologies

Education

Associate of Science - Nursing

Virginia Highlands Community College
Abingdon, VA
05-2025

High School Diploma -

Abingdon High School
Abingdon, VA
05-2022

Certification

Basic Life Support (CPR and AED) through the American Heart Association

Timeline

To-Go Server

Cracker Barrel Old Country Store
07.2022 - Current

Intern Packager

UPM Pharmaceuticals
05.2022 - 07.2022

Associate of Science - Nursing

Virginia Highlands Community College

High School Diploma -

Abingdon High School

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