MD MONIRUL ISLAM
Herndon
Summary
Motivated System Analyst and IT Infrastructure Professional with extensive experience in supporting enterprise systems and government operations. Focused on delivering 24x7 technical support and resolving complex issues for worldwide users, while effectively coordinating with Tier III teams to ensure operational continuity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
System Analyst
Alpha Omega
04.2025 - Current
- Provide Tier II enterprise systems and infrastructure support for worldwide users supporting the U.S. Department of State.
- Support enterprise operations within a 24x7 mission-critical government support environment.
- Provide VIP support and EMD support while troubleshooting enterprise laptops, mobile devices, enterprise applications, and remote access issues.
- Troubleshoot Microsoft Intune, Workspace ONE, Azure administration, GO Manager, iPost, Citrix Workspace, and enterprise mobility solutions.
- Support and troubleshoot GlobalProtect VPN connectivity, GO Virtual desktop environments, authentication tokens, profile synchronization, and enterprise access related issues.
- Perform Active Directory administration including password resets, account unlocks, group modifications, transfer-related access changes, and enterprise account support.
- Enroll, configure, and troubleshoot enterprise mobile devices while supporting enterprise mobility management operations.
- Support worldwide end users with device compliance issues, remote connectivity problems, mobile device enrollment, enterprise application support, and laptop troubleshooting.
- Coordinate with Tier III teams and infrastructure support teams to resolve escalated enterprise operational incidents and system issues.
- Perform incident response, system health checks, operational recovery activities, and enterprise troubleshooting within secure government-supported environments.
- Supporting U.S. Department of State
Infrastructure System Administrator (VMware & Windows)
DatagroupUSA
01.2018 - 09.2024
- Administered VMware and Windows server environments supporting enterprise infrastructure operations.
- Managed Active Directory, WSUS, backup systems, storage platforms, and disaster recovery activities.
- Performed VMware upgrades, migrations, patching, infrastructure maintenance, and operational troubleshooting.
- Supported Dell EMC infrastructure, virtualization environments, enterprise monitoring, and server operations.
- Implemented security compliance activities including Nessus remediation and CIS benchmark policies.
- Performed enterprise infrastructure support, system administration, and operational maintenance within large enterprise environments.
IT Support Specialist
Electronic Instrumentation Technology (EIT)
08.2015 - 12.2017
- Provided desktop, server, and enterprise IT support for Windows-based enterprise environments.
- Installed and configured VMware products including ESXi and vCenter virtualization environments.
- Managed Active Directory, DNS, DHCP, IIS, and user account administration.
- Supported users through ticketing systems and enterprise operational troubleshooting.
- Assisted with infrastructure support, system backups, maintenance activities, and enterprise system support.
Education
Bachelor of Science (B.Sc.) - Computer Science & Engineering
University
01-2018
Skills
- Windows Server
- VMware vSphere
- Enterprise Operations
- Microsoft Intune
- Workspace ONE
- EMD Support
- Microsoft Azure
- O365 Administration
- VIP Support
- Tier II Operations
- 24x7 Support
- GlobalProtect VPN
- GO Virtual
- Citrix Workspace
- Active Directory
- DNS
- DHCP
- GPO
- WSUS
- Laptop support
- Access troubleshooting
- Device enrollment
- SolarWinds
- ServiceNow
- GO Manager
- IPost
Technical Environment
- VMware vSphere 5.x-7.x
- VMware SRM
- VSAN
- VMotion
- Windows Server 2008-2019
- Azure
- Microsoft Intune
- Workspace ONE
- Active Directory
- GlobalProtect VPN
- GO Manager
- IPost
- Citrix Workspace
- Dell EMC Unity/VNX/Data Domain
- Cisco UCS
- SolarWinds
- Nessus
- ServiceNow
- SQL Server 2005-2019
Certification
- CompTIA Security+
- Microsoft Azure Administrator
Daily Enterprise Operations Support
- Provide enterprise mobility support for worldwide government users.
- Support mobile device enrollment, compliance issues, and enterprise access management.
- Troubleshoot Citrix Workspace, GO Virtual, and GlobalProtect VPN connectivity issues.
- Perform password resets, group changes, and account administration using Active Directory.
- Support GO Manager, iPost, authentication tokens, and enterprise applications.
- Assist end users with enterprise laptop troubleshooting and remote connectivity support.
- Support incident response activities and operational continuity within 24x7 support environments.
Additional Information
Secret, U.S. Citizen
Personal Information
Title: System Analyst | Enterprise Infrastructure & IT Operations Specialist
Core Competencies
Windows Server, VMware vSphere, Enterprise Operations, Microsoft Intune, Workspace ONE, EMD Support, Microsoft Azure, O365 Administration, VIP Support, Tier II Operations, 24x7 Support, GlobalProtect VPN, GO Virtual, Citrix Workspace, Active Directory, DNS, DHCP, GPO, WSUS, Laptop support, Access troubleshooting, Device enrollment, SolarWinds, Nessus, STIG, CIS Benchmark, ServiceNow, GO Manager, iPost, RVTools
Key Professional Highlights
- 8+ years supporting enterprise IT infrastructure and mission-critical operations.
- Provide Tier II support for worldwide users supporting U.S. government operations.
- Experienced supporting 24x7 enterprise operational environments and global end users.
- Strong expertise in Azure, Microsoft Intune, Workspace ONE, Active Directory, and enterprise mobility management.
- Provide VIP support, EMD support, laptop troubleshooting, and remote access support.
- Experienced troubleshooting GlobalProtect VPN, GO Virtual, Citrix Workspace, authentication tokens, and enterprise access issues.
- Strong background in VMware virtualization, Windows server administration, and infrastructure operations.
- Experienced coordinating with Tier III support teams and enterprise operational groups.
Timeline
System Analyst
Alpha Omega
04.2025 - Current
Infrastructure System Administrator (VMware & Windows)
DatagroupUSA
01.2018 - 09.2024
IT Support Specialist
Electronic Instrumentation Technology (EIT)
08.2015 - 12.2017
Bachelor of Science (B.Sc.) - Computer Science & Engineering
University