Summary
Overview
Work History
Education
Skills
Languages
Websites
Accomplishments
Affiliations
Timeline
Generic
Md Delower Hossain

Md Delower Hossain

Arlington

Summary

Dynamic professional with extensive experience at B&Y Management Inc. in IT service management and logistics. Proven track record in client relationship management and project oversight, enhancing service offerings through critical thinking and cost analysis. Adept at negotiating contracts and leading teams to achieve operational excellence and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Assistant IT Service Manager

B&Y Management Inc.
Springfield
01.2025 - Current
  • Communicated organizational objectives, policies, and procedures to IT personnel effectively.
  • Conducted research on emerging technologies for enhancing service offerings.
  • Analyzed metrics and prepared comprehensive IT project progress reports.
  • Developed technology roadmap and processes to support business objectives.

Logistics Manager

DID Logistics & Trading
Dhaka
01.2019 - 11.2022
  • Established transportation cost standards and economical shipping practices.
  • Resolved customer complaints related to shipping issues or delays in transit times.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Negotiated contracts with carriers for optimal pricing on transportation services.

Factory Manager

S.Co Cement Limited
Dhaka
01.2016 - 11.2019
  • Produced daily operations report forecasting staffing needs and production volume to support cost-reduction and service improvement initiatives.
  • Developed and administered budgets for inventory, labor hours and overhead expenses.
  • Coordinated with other departments such as marketing, sales, finance, procurement, to ensure smooth running of operations.
  • Drafted reports on labor costs, inventory levels, product output, downtime.
  • Managed the hiring process of new staff members as well as provided training and development programs for existing staff.

Education

MSIT - Information And Technology System Management

Washington University of Science And Technology
Alexandria, VA
09-2024

MBA - Finance

Hamdard University Bangladesh
Dhaka, Bangladesh
12-2020

BBA - Finance

Daffodil International University
Dhaka, Bangladesh
09-2014

HSC - Business Studies

Gazaria Kalim Ullah College
Dhaka, Bangladesh
07-2009

SSC - Business Studies

Baushia M A Azhar High School
Dhaka, Bangladesh
06-2006

Skills

  • Client relationship management
  • Project management
  • Financial modeling
  • Team leadership
  • Transportation management systems
  • Warehouse management
  • Contract negotiation
  • Operations management
  • Workforce scheduling
  • Cost analysis
  • Critical thinking
  • Team development
  • Problem-solving abilities
  • Multitasking capacity

Languages

English
Professional
Bangla
Native/ Bilingual

Accomplishments

Throughout my career as an Assistant IT Service Manager, Logistics Manager, and Factory Manager, I have been recognized for driving operational excellence and innovation. Key achievements include: receiving the "Best Process Improvement Initiative" award for optimizing IT service delivery, earning "Logistics Manager of the Year" for reducing supply chain costs by 20%, and leading my factory team to win "Top Productivity Plant" through lean manufacturing strategies. Additionally, I was honored with the "Leadership Excellence Award" for mentoring high-performing teams across departments. These accomplishments reflect my commitment to efficiency, cost savings, and team development in dynamic industrial and IT environments.

Affiliations

As a researcher in artificial intelligence (AI) for healthcare and medicine, my activities include conducting literature reviews, designing AI models, and analyzing medical datasets to improve diagnostics, treatment, and patient care. I collaborate with clinicians to identify real-world challenges, develop predictive algorithms, and validate AI tools through clinical trials. Writing research papers, presenting findings at conferences, and securing grants are key responsibilities. Ethical considerations, such as data privacy and bias mitigation, are also prioritized. Additionally, I stay updated on AI advancements, engage in peer reviews, and mentor students. I work bridges technology and medicine, aiming to enhance healthcare outcomes through innovation

Timeline

Assistant IT Service Manager

B&Y Management Inc.
01.2025 - Current

Logistics Manager

DID Logistics & Trading
01.2019 - 11.2022

Factory Manager

S.Co Cement Limited
01.2016 - 11.2019

MSIT - Information And Technology System Management

Washington University of Science And Technology

MBA - Finance

Hamdard University Bangladesh

BBA - Finance

Daffodil International University

HSC - Business Studies

Gazaria Kalim Ullah College

SSC - Business Studies

Baushia M A Azhar High School
Md Delower Hossain