MD Rifat Chowdhury
Arlington
Summary
Detail-oriented professional with expertise in Data Analysis, Security Operations Center (SOC) monitoring, and Customer Service. Proficient in Excel, Power BI, and SQL, facilitating impactful contributions in Business Data Analysis and Corporate Security. Recognized for strong problem-solving abilities, effective communication skills, and adept multitasking in dynamic environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SOC Operator
Allied Universal Security Service (Citigroup Global Headquarters)
07.2024 - Current
- Enhanced security response by monitoring access control and CCTV systems.
- Managed personnel access to secure areas through fingerprint verification processes.
- Escalated incidents to emergency services and law enforcement when necessary.
- Trained new security staff on access policies and emergency procedures effectively.
- Provided emergency support during incidents, including medical and security responses.
Business Data Analyst
Self-Initiated Projects
01.2025 - Current
- Visualized key metrics by creating interactive Power BI dashboards with filters.
- Extracted and aggregated data from relational databases using SQL queries for reporting.
- Prepared datasets for analysis through data cleaning and transformation in Excel.
- Analyzed business datasets using Excel pivot tables and advanced formulas for insights.
Trader
AR Trading
05.2021 - 01.2024
- Achieved profit targets by monitoring financial market trends and executing trades.
- Ensured regulatory compliance while maintaining detailed transaction records and documentation.
- Mitigated risks through comprehensive market research informing trading strategies.
- Cultivated strong relationships with clients and partners to enhance trading operations.
Inventory Manager / Sales Associate
AM Group
02.2014 - 07.2015
- Optimized inventory levels through regular audits and timely stock replenishment.
- Enhanced customer satisfaction by providing exceptional sales floor service.
- Coordinated product ordering with suppliers to avoid stockouts and overstock.
- Maintained accurate inventory records and generated stock reports for management.
- Drove sales growth by assisting customers with product selections and inquiries.
Customer Service Representative
Meet, Greet & Assist Services Pvt. Ltd.
06.2012 - 01.2014
- Ensured smooth travel experiences for international airport passengers during arrivals and departures.
- Resolved passenger inquiries and issues effectively in high-pressure environments.
- Coordinated with airline and security teams to expedite VIP services and assistance.
- Maintained accurate travel logs and reports according to airport protocols.
Education
Bachelor of Business Administration (BBA) - Human Resource Management
Atish Dipankar University of Science & Technology
Dhaka, Bangladesh01.2014
Higher Secondary Certificate (HSC) - Business Studies
National Ideal College
Dhaka, Bangladesh01.2007
Secondary School Certificate (SSC) - Science
Khilgaon Govt. High School
Dhaka, Bangladesh01.2005
Skills
- Global Security Management Systems: Experience with Citi Security & Investigative Services (CSIS) Post Orders
- Honeywell building Security Systems: Technical operation and monitoring proficiency Professional Experience (ProWatch Alarm monitor & panels)
- Access control oversight
- Personnel verification skills
- IBM QRadar (fundamental understanding)
- Emergency Protocols, Incident Response, Surveillance Tools
- Customer Service & Communication
- Microsoft Outlook & Teams
- Inventory Management; Sales & Trading
- Excel: Pivot Tables, VLOOKUP, Data Cleaning, Charts, Formulas
- Power BI: Dashboard Creation, Filters, Scorecards, Visualizations
- SQL: SELECT, JOIN, GROUP BY, Subqueries, Aggregations
- Data Interpretation, Trend Analysis, Reporting
Certification
- Role-Based Data Analyst Training Program (Excel, Power BI, SQL) – 2025
- NYS 8-Hour Pre-Assignment Security Guard Training – 2024
- NYS 16-Hour On-the-Job Security Guard Training – 2024
- MOAB (Management of Aggressive Behavior) De-escalation Course – 2024
- CPR/AED Certification – August 15, 2025
- JCI Bangladesh Academy Program – 2017
- Virginia DCJS Security Training (Armed Security Officer Courses):
- 01E Security Officer Core Subjects – 18 hours
- 05E Armed Security Officer/Arrest Authority – 8 hours
- 75E Handgun Training – 24 hours
- 08E Shotgun Training – 4 hours
Language Skills
English (US): Fluent (strong speaking and writing)
Bangla (Bangladesh): Fluent (strong speaking and writing)
Hindi (India): Proficient (strong speaking)
Urdu (Pakistan): Conversational (moderate speaking)
Timeline
Business Data Analyst
Self-Initiated Projects
01.2025 - Current
SOC Operator
Allied Universal Security Service (Citigroup Global Headquarters)
07.2024 - Current
Trader
AR Trading
05.2021 - 01.2024
Inventory Manager / Sales Associate
AM Group
02.2014 - 07.2015
Customer Service Representative
Meet, Greet & Assist Services Pvt. Ltd.
06.2012 - 01.2014
Higher Secondary Certificate (HSC) - Business Studies
National Ideal College
Secondary School Certificate (SSC) - Science
Khilgaon Govt. High School
Bachelor of Business Administration (BBA) - Human Resource Management
Atish Dipankar University of Science & Technology