Summary
Overview
Work History
Education
Skills
Timeline
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Meagan Cole

Associate Lead With Keys At Petsmart
FAIRFAX

Summary

Shift Lead at Crumbl Cookies with strong leadership and customer service skills. Successfully trained new employees and enhanced team productivity, ensuring a consistently profitable operation. Known for creative product presentation and effective task delegation, fostering a positive work environment that drives customer satisfaction and repeat business.

Knowledgeable with background as Associate Lead. Proven ability to manage team operations and drive project success. Demonstrated skills in leadership and problem-solving, ensuring smooth workflow and consistent results.

Overview

3
3
years of professional experience

Work History

Shift Lead

Crumbl Cookies
08.2022 - 09.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Contacted corporate weekly to ensure quality of product
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Cashier

PetSmart
10.2023 - 01.2024
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Associate Lead With Keys

Petsmart
01.2024 - Current
  • Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.
  • Provided exceptional leadership during shifts as Associate Lead with Keys, addressing any conflicts or challenges that arose swiftly and professionally.
  • Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
  • Oversaw store operations by counting cash drawers and handling money
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Opened, shelved and merchandised products in visually appealing and organized displays for optimal sales promotions.

Education

Trinity Christian School
Fairfax, VA
06-2022

Skills

Store operations

Strong leadership

Customer service

Team building

Task delegation

Inventory monitoring

Store recovery processes

Honest and dependable

Product presentation

Creative thinking

Product knowledge

Time management abilities

Timeline

Associate Lead With Keys

Petsmart
01.2024 - Current

Cashier

PetSmart
10.2023 - 01.2024

Shift Lead

Crumbl Cookies
08.2022 - 09.2023

Trinity Christian School

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Meagan ColeAssociate Lead With Keys At Petsmart