Meaza Iyassu
Alexandria,VA
Summary
To obtain a challenging position where my critical thinking, researching, and multi-tasking skills; complemented by my practical experience are fully utilized, meaningfully enhanced, and augmented.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
FINRA
05.2023 - Current
- Designed SharePoint site for the CORPFin POR Team, which includes user-friendly interfaces tailored to the POR Teams needs and preferences.
- Migrated existing documents from G/Drive to the team SharePoint site, providing easy access and safe storage of team documents.
- Support Management and Senior Analysts in coordinating travel arrangements, booking quarterly conferences, reserving rooms, catering and managing calendars.
- Developed customized reports for Management and Senior Analysts, collecting data for tracking and quantification purposes.
- Triage unassigned Deals in the POR system to Senior Analysts, streamlining workflow according the Senior Analysts requirements and skill level.
- Manage and create Expense reports for Manager in adherence to company policy and regulations.
- Review Shelf Deals in the POR system, providing comprehensive analysis in identifying risk factors focusing on filer compliance and adherence to FINRA rules and regulations.
- Participated in team projects (Boustead Deals 2021-2024 and Potential Violation Takedown identification) cultivating insight and strengthening my development.
Archives and Development Assistant
NACDL
02.2022 - 02.2023
- Worked with specialists across the Education and Executive departments to identify missing seminars and speeches.
- Collaborated with the AV/Productions team to collect missing seminars and speeches to upload into NACDL knowledge bank.
- Handled and maintained electronic filing system for quick and easy retrieval of records.
- Provided assistance to Executive Director of Development by overseeing proper handling of event registrations, donations and event promotion.
- Generated reports using Bloomerang and Impexium Applications to track donations to NACDL Foundation for Criminal Justice.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Updated spreadsheets in Excel and Donor Applications to track, analyze, and report on performance of events and donations.
Application Support Analyst
Marriott International Inc
10.2017 - 10.2021
- Provided level 1 desktop support for One Yield, MARSHA, CI/TY - SFAWeb, and Mobile Guest Services on the Global Support Team.
- Served as a One Yield SME for the Global support Team, assisting and guiding teammates on properly identifying technical issues and escalation processes.
- Recorded all incoming incidents (telephone, chat, and emails) in the Help Desk Ticketing tool in (SNOW), providing resolution and/or next steps to the customers and stakeholders effectively in a timely manner.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Developed and maintained effective client communications to guarantee client satisfaction.
- Participated in training new team members on processing NPC/SPE for properties who wish to close days off for special events.
- Documented various knowledge templates on procedures and business processes that have assisted Clients and help desk team members.
Operations Support Analyst
The World Bank
08.2015 - 06.2017
- Serve as the subject matter expert related to Operations Portal, an in-house built financial Lending application.
- Respond to end User queries and support requests raised via email and/ or phone.
- Work with the Technical team to obtain resolution to issues escalated, and communicated back to the end User.
- Summarize the level of activities escalated (issues raised, resolved, pending) and provide them to management.
- Use the Remedy call tracking system to track work and analyze reports to identify problem areas and training opportunities.
- Acted as the liaison between Functional Team and developers
- Intake of inquiries/requests, resolution and documentation of support requests.
- Created and assigned and provided resolutions for tickets using Remedy Management service application.
- Maintained profiles of VIP Users and quality assurance.
- Collected Feedback and worked closely with Clients to on IT services, utilizing surveys, training, expos, and IT clinics.
- Responsible for issues concerning the maintenance and implementation of Operation standards and knowledge sharing within various IT departments.
Communications Specialist
International Monetary Fund
04.2014 - 08.2015
- Broadcast confidential communication to country heads; Minister of Finance, Minister of Economy, and Central Bank Governors.
- Transfer, route, and verify monetary fund's utilizing SWIFT application.
- Exercised judgment executing administrative procedures, such as, reading, comprehending and performing manual distribution based on IMF guidelines.
- Conducted regular quality control checks and safeguarded security risks on the system.
- Distribute confidential messages received by Managing director and Deputy managing directors to various high level officials.
- Monitor, operate SWIFT and RIGHTFAX systems and applications.
- Developed valuable working knowledge of the functions of the IMF.
Information Management Consultant
The World Bank
05.2012 - 04.2014
- Took part in a collaborative effort with the World Bank library/archives, Internal Documents Unit, and the Middle East and North Africa region to retrieve and index over 600 missing Knowledge Outputs.
- These Knowledge Outputs consist of various works and studies on Economic and Sector Work in the Middle East and North Africa region.
- Worked closely with Task Team Leaders to identify missing Knowledge Outputs and to ensure appropriate actions for filing and processing.
- Managed collection, documentation, review and processing of Knowledge Outputs into the Bank's database-repository.
- Digitized key Archival collections, which, include the records of former World Bank President Robert S. McNamara, in a pro-active effort to provide public access to Archival records through the internet
- Reviewed and undertook disclosure decisions in accordance with the World Bank Access to Information Policy Exceptions.
- Conducted regular data quality control checks on bibliographic data.
- Acquired substantial amount of knowledge on global economics and development through interactions with World Bank staff at various levels.
Research Analyst
Centurion Research Solutions
06.2011 - 03.2012
- Researched, synthesized, and analyzed Federal government procurement opportunities for small and large government contracting companies.
- Monitored and utilized government procurement websites such as Federal Business Opportunities (FBO), education Federal Procurement Data Systems (FPDS), the Environmental Protection Agency Acquisitions Management website, the Department of Health and Human Services Active Contracts listing, and the Small Business Administration websites.
- Provided research support for company and client inquiries regarding solicitation release, contract awards, incumbent information, procurement strategy, and opportunity requirements.
- Input, update and monitored content in the Centurion Research databases to inform potential and current government contractors and clients about changes in the acquisitions and procurement processes for the Department of Health and Human Services, the Department of Education, the Department of Housing and Urban Development and the Environmental Protection Agency.
- Adhered to quantitative and qualitative goals.
Education
Bachelor of Arts - Political Science, History
Temple University
Philadelphia, PASkills
- Research, Redacting, Declassification
- FOIA Training, Privacy Act Training
- Microsoft Windows Suite (Word, Excel, PowerPoint)
- IT Help Desk Support applications: MARSHA, CI/TY, SFAWEB, PMS, FOSSE, One Yield, Mobile Guest Services, Lightspeed
- Bloomerang, Impexium
Timeline
Administrative Assistant
FINRA
05.2023 - Current
Archives and Development Assistant
NACDL
02.2022 - 02.2023
Application Support Analyst
Marriott International Inc
10.2017 - 10.2021
Operations Support Analyst
The World Bank
08.2015 - 06.2017
Communications Specialist
International Monetary Fund
04.2014 - 08.2015
Information Management Consultant
The World Bank
05.2012 - 04.2014
Research Analyst
Centurion Research Solutions
06.2011 - 03.2012
Bachelor of Arts - Political Science, History
Temple University
Similar Profiles
Vamshidhar HindupurVamshidhar Hindupur
Senior Software Development Engineer at FinraSenior Software Development Engineer at Finra
Sophia FraioliSophia Fraioli
Director, Social Media at FINRADirector, Social Media at FINRA
Minh LeMinh Le
Senior Director at FINRASenior Director at FINRA