Megan Chittum
Chesapeake
Summary
Hospitality professional with strong background in enhancing guest experiences through exceptional service and effective multitasking. Expertise in high-volume environments, ensuring patron safety and satisfaction while improving service delivery. Experienced in relationship building, cultivating partnerships, and identifying customer needs to drive solutions and growth.
Overview
4
4
years of professional experience
Work History
Sales Associate
Live Nation
Virginia Beach
05.2025 - Current
- Guided customers in product selection, enhancing their purchasing experience.
- Managed inventory and organized stock displays, ensuring attractive presentation and accessibility.
- Worked with team members to improve customer service, leading to more satisfying interactions.
Administrative Representative
Benchmark Service Group
Norfolk
01.2025 - Current
- Managed customer inquiries and provided information on services offered.
- Resolved customer complaints by offering tailored solutions and support.
- Performed administrative and office duties by handling phone and email correspondence, ordering materials and bookkeeping.
- Coordinated team schedules and optimized resource allocation to enhance operational efficiency.
- Facilitated interdepartmental communication to streamline workflows.
- Processed documentation and maintained accurate records for client interactions.
- Utilized software tools to track service requests and monitor progress.
- Prepared purchase orders and tracked payments accordingly.
- Reviewed customer accounts on a regular basis to ensure accuracy of billing.
- Reviewed and verified invoice discrepancies with departments and vendors to ensure accurate billing.
- Collaborated with finance team to streamline invoice processing workflows.
- Communicated with vendors regarding payment status and invoice inquiries.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
Hostess/Server
Woodys Sports Bar
06.2024 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout the dining experience.
- Provided accurate information on hours, seating, and menu to enhance customer experience.
Server
The Hive Farm Bar and Grill
09.2023 - 11.2023
- Served food and beverages promptly, prioritizing customer needs and enhancing dining experience.
- Managed multiple tables simultaneously, ensuring high service quality and guest satisfaction.
- Collaborated with team members during busy shifts to streamline workflow and deliver exceptional guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Lifeguard
YMCA
05.2022 - 08.2023
- Maintained proficiency in first responder skills like First Aid and CPR to provide effective support for individuals in distress.
- Monitored pool area to ensure swimmer safety and enforced rules to prevent accidents.
- Oversaw safety of guests in and around swimming pool, responding promptly to potential hazards.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Diploma -
Great Bridge High School
Chesapeake, VASkills
Sales Techniques
Sales Communication
Customer Service
Guest Engagement
Effective Multitasking
- Attention to details
Interactive communication
Patience
Sales techniques
- Attention to details
Timeline
Sales Associate
Live Nation
05.2025 - Current
Administrative Representative
Benchmark Service Group
01.2025 - Current
Hostess/Server
Woodys Sports Bar
06.2024 - Current
Server
The Hive Farm Bar and Grill
09.2023 - 11.2023
Lifeguard
YMCA
05.2022 - 08.2023
High School Diploma -
Great Bridge High School