Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Megan Crowe

Lynchburg

Summary

Dynamic and detail-oriented professional with experience , excelling in customer service and team collaboration. Recognized for enhancing customer satisfaction through personalized service and efficient operations. Skilled in POS systems and adept at managing high-pressure situations while maintaining a positive demeanor. Committed to continuous learning and improvement.

Overview

4
4
years of professional experience

Work History

Server, Server Trainer

Cheddar's Scratch Kitchen
11.2021 - Current
  • Provided exceptional customer service, ensuring satisfaction and repeat business.
  • Assisted in training new staff on menu knowledge and service standards.
  • Managed multiple tables efficiently while maintaining a friendly demeanor.
  • Collaborated with kitchen staff to expedite food orders and ensure accuracy.
  • Resolved customer complaints promptly, enhancing overall dining experience.
  • Maintained cleanliness and organization of dining area for optimal guest experience.
  • Developed strong rapport with regular customers, fostering loyalty and trust.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.

Summer Staff Member

Virginia Cooperative Extension
05.2021 - 08.2022
  • Created detailed lesson plans for my taught classes and then activated them for each class session led.
  • Learned and adhered to safety protocols for equipment and work environment.
  • Supported team members by preparing materials for events and activities.
  • Maintained cleanliness and organization of shared spaces throughout the facility.
  • Collaborated with staff to implement efficient processes for task completion.
  • Worked to make accomodations in a varying work environment.
  • Optimized operational efficiency by identifying areas for improvement within daily processes, implementing changes as needed to enhance productivity.
  • Took inventory of supplies and made lists to prioritize materials needed.
  • Worked with children from many differet socio-economic backgrounds and offered support based on their situation.

Education

High School Diploma -

Cave Spring High School
Roanoke, VA
05-2020

Bachelor of Science - Social Work

Longwood University
Farmville, VA
05-2020

Skills

    * I work efficiently in a team-based setting

    * I operate smoothly under intense pressure and can adhere to a strict timeline

    * I appreciate constructive criticism from peers and supervisors, so I can use it to better my work abilities

    * I appreciate new learning opportunities on the job, and want to work towards higher job goals

    * I am detail-oriented and have a good memorization of important things

    * I am very sympathetic, but I also can seperate personal feelings from work-related issues and tasks

Affiliations

  • Alpha Sigma Tau, Zeta Tau Chapter: Vice President of Community Relations
  • College Panhellenic Council: Chapter Social Chair Representative

Timeline

Server, Server Trainer

Cheddar's Scratch Kitchen
11.2021 - Current

Summer Staff Member

Virginia Cooperative Extension
05.2021 - 08.2022

High School Diploma -

Cave Spring High School

Bachelor of Science - Social Work

Longwood University

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Megan Crowe