Megan Davis
Charlottesville
Summary
Personable and highly adaptable professional with strong communication and problem-solving skills. Familiar with data entry and customer service operations, with technical proficiency in using database systems and software tools. Committed to improving operational efficiency and enhancing customer experiences.
Overview
3
3
years of professional experience
Work History
Access Associate Senior
UVA Adult and Pediatric Neurology
04.2024 - Current
- Improved office efficiency by managing incoming calls and directing patients to appropriate departments.
- Assisted in developing new policies and procedures aimed at enhancing the overall accessibility of healthcare services for patients.
- Ensured accurate patient information, maintaining a high degree of data integrity within the system.
- Streamlined appointment scheduling processes for increased patient satisfaction.
- Managed confidential patient records with strict adherence to HIPAA regulations, safeguarding sensitive information at all times.
- Maintained a welcoming environment for patients, addressing their concerns with empathy and professionalism.
- Followed document protocols to safeguard confidentiality of patient records.
Access Associate
UVA Cancer Center
08.2022 - 01.2024
- Independently managed patient calls
- Managed high-volume incoming calls, screened inquiries, and confirmed appointments
- Directed callers to appropriate personnel and provided accurate routine information in accordance with established protocols.
- Maintained customer-oriented, professional, and accurate patient communications and documentation.
- Models ASPIRE values to strengthen patient relationships and proactively meet customer needs.
Education
William Monroe High School
Stanardsville, VASkills
- Data entry proficiency
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- HIPAA compliance
- Patient check-in
- Phone and email etiquette
- Conflict resolution
- Appointment scheduling
Timeline
Access Associate Senior
UVA Adult and Pediatric Neurology
04.2024 - Current
Access Associate
UVA Cancer Center
08.2022 - 01.2024
William Monroe High School
Similar Profiles
Lilly OverbeyLilly Overbey
Nursing Student at UVA Health Pediatric Acute Care UnitNursing Student at UVA Health Pediatric Acute Care Unit
Sevda GergerSevda Gerger
Clinical Mental Health Counselor Intern at PENS, Pediatric Epilepsy & Neurology SpecialistsClinical Mental Health Counselor Intern at PENS, Pediatric Epilepsy & Neurology Specialists
Susan M. GaskinsSusan M. Gaskins
Medical Manager / Medical Assistant at YADAVA PEDIATRIC NEUROLOGY / CORTICAMedical Manager / Medical Assistant at YADAVA PEDIATRIC NEUROLOGY / CORTICA
KRISTEN CALABRESEKRISTEN CALABRESE
Registered Nurse, Clinician 4, Operating Room at University of Virginia Medical CenterRegistered Nurse, Clinician 4, Operating Room at University of Virginia Medical Center
Daniel DickinsonDaniel Dickinson
Facilities Crew at Fry Springs Beach ClubFacilities Crew at Fry Springs Beach Club