Megan DeNicola
Front Royal
Summary
Detail-focused professional with years of customer service and administrative experience. Strong work ethic, and exceptional interpersonal and organizational abilities. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
2003
2003
years of post-secondary education
Work History
Senior Invoicing Associate I
Acrisure
Front Royal
07.2024 - Current
- Processed invoices accurately and in timely manner using accounting software and internal systems. Applied Epic.
- Coordinated with departments to resolve invoicing discrepancies and inquiries.
- Maintained organized records of invoices
- Reviewed and verified invoice details for compliance with company policies.
- Provided excellent customer service
- Collaborated with service team to streamline invoicing processes and workflows.
Wish Granting Volunteer
Make a Wish Mid-Atlantic
05.2013 - Current
- Meet with wish children and families to help determine child’s wish.
- Act as liaison between wish family and home office throughout the wish experience.
- Respond to inquiries and address concerns with professional and caring demeanor.
- Served as member of fundraising event committee.
- Received “Excellence in Wish Granting” award in 2014.
Assistant Account Executive
Acrisure LLC - The CIMA Companies
Woodbridge
03.2017 - 07.2024
- Assisted account executive for busy insurance agency with a high volume of accounts. Managed multiple responsibilities efficiently.
- Provides administrative support to other team members on various projects upon request.
- Responded promptly and professionally to agent inquiries related to accounts or services provided.
- Processed billing and invoicing with a high level of accuracy.
- Maintained updated electronic database.
- Generated reports and documents for internal and external use related to accounts.
- Proficient in use of Microsoft Outlook, Word, Teams, Access and Adobe.
Administrative Services Assistant
The CIMA Companies
Woodbridge
11.2009 - 03.2017
- Provided administrative support to the department by performing data entry tasks and preparing reports.
- Answered incoming telephone calls, responded to inquiries, provided information and directed callers to appropriate personnel as needed.
- Performed office duties such as photocopying, faxing, scanning, mail sorting and distribution.
- Provided customer service support by responding promptly to requests or complaints.
- Collaborated with other departments within the organization on projects requiring interdepartmental coordination.
Barista
Starbucks
Herndon
06.2004 - 11.2009
- Maintained calm demeanor during high-volume and stress periods daily.
- Addressed and resolved customer concerns.
- Upheld highest standards of conduct and service.
Education
High School Diploma -
Flint Hill School
Oakton, VASome College (No Degree) - Italian Language And Culture
Università Per Strainieri
Perugia, ItalySkills
- Detail Oriented
- Organizational Skills
- Team Collaboration
- Problem-Solving
- Excellent Written and Verbal Communication
- Self Motivating
- Multitasking
- High Standard of Customer Service
- Billing
- Data Entry
- Administrative Support
- 5 years of remote work experience
Timeline
Senior Invoicing Associate I
Acrisure
07.2024 - Current
Assistant Account Executive
Acrisure LLC - The CIMA Companies
03.2017 - 07.2024
Wish Granting Volunteer
Make a Wish Mid-Atlantic
05.2013 - Current
Administrative Services Assistant
The CIMA Companies
11.2009 - 03.2017
Barista
Starbucks
06.2004 - 11.2009
High School Diploma -
Flint Hill School
Some College (No Degree) - Italian Language And Culture
Università Per Strainieri