Megan Downard
Virginia Beach
Summary
Accomplished professional with expertise in water damage restoration and customer relationship management, honed at Servpro. Proven track record in leading teams to efficiently restore properties, ensuring safety and satisfaction. Skilled in equipment maintenance and project documentation, consistently enhancing service quality and operational efficiency. Recognized for innovative problem-solving and effective communication, driving successful outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Content cleaning technician
Servpro
Virginia Beach
12.2024 - 07.2025
- Cleaned residential and commercial properties using specialized equipment and cleaning solutions.
- Assisted in water damage restoration by removing standing water and drying affected areas.
- Followed safety protocols to ensure a safe working environment during cleaning tasks.
- Maintained inventory of cleaning supplies and reported shortages to management promptly.
- Collaborated with team members to complete large-scale cleanup projects efficiently.
- Swept and mopped all hard-surface floors in the facility.
- Provided support with event set-up and breakdown activities as needed.
Restoration Technician
Servpro
Elkhart
05.2024 - 05.2024
- Operated restoration equipment for water damage remediation projects.
- Assisted in restoring damaged properties to pre-loss condition.
- Applied cleaning agents and solutions to affected surfaces and materials.
- Collaborated with team members to complete restoration tasks efficiently.
- Followed safety protocols while handling hazardous materials and equipment.
- Documented project progress and maintained accurate records of work performed.
- Communicated effectively with clients regarding restoration processes and timelines.
- Maintained tools and equipment in good working condition for daily use.
- Provided restoration services for structures that have been damaged by fire, mold, water and weather.
- Maintained a safe working environment by following all safety protocols.
- Removed debris from affected areas with vacuums and other tools.
- Utilized specialized equipment including air movers, dehumidifiers, and ozone machines.
- Conducted detailed inspections to identify areas in need of restoration due to fire, smoke, or water damage.
- Applied treatments such as sealants and fungicides to prevent further damage.
- Assisted in demolition activities including removal of drywall and flooring materials.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Attended training sessions to stay up-to-date on best practices for restoration services.
- Performed water extraction services on various types of carpets and upholstery.
- Cleaned carpet, upholstery, and draperies to remove effects of smoke and water damage.
- Developed strategies for restoring damaged items such as furniture, electronics, and documents.
- Performed regular maintenance checks on all equipment used during restorations.
- Repaired minor damages to walls, ceilings, floors, fixtures, trim work.
- Cleaned and sanitized affected surfaces using appropriate cleaning agents and techniques.
- Monitored moisture levels in affected areas using hygrometers and other instruments.
Manager pawn broker
Norfolk pawn
Norfolk
11.2013 - 08.2023
- Managed daily operations for customer service and transactions.
- Assisted customers with buying, selling, and pawning items.
- Maintained accurate inventory records and organized merchandise displays.
- Trained staff on policies, procedures, and customer interactions.
- Resolved customer inquiries and issues promptly and effectively.
- Implemented processes for evaluating item value and condition.
- Ensured compliance with local regulations in pawn transactions.
- Collaborated with team members to enhance store efficiency and service quality.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Shift leader
SUBWAY®Restaurants
Norfolk
04.2010 - 06.2015
- Supervised daily operations and ensured compliance with safety protocols.
- Trained and mentored staff on customer service standards and procedures.
- Coordinated shift schedules to optimize coverage and workflow efficiency.
- Monitored inventory levels and placed orders to maintain stock availability.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
Education
High School Diploma -
Booker T Washington
Norfolk, VA06-2010
Skills
- Equipment maintenance
- Water damage restoration
- Hazardous material handling
- Cleaning solution application
- Project documentation
- Customer relationship management
Certification
- DBIDS CARD
- FIRE AND SMOKE DAMAGE RESTORATION
Timeline
Content cleaning technician
Servpro
12.2024 - 07.2025
Restoration Technician
Servpro
05.2024 - 05.2024
Manager pawn broker
Norfolk pawn
11.2013 - 08.2023
Shift leader
SUBWAY®Restaurants
04.2010 - 06.2015
High School Diploma -
Booker T Washington
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