Megan Heflin
Stafford
Summary
Dynamic Store Manager with a proven track record at Palm Beach Tan, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective complaint resolution and proactive communication. Skilled in multitasking and organization, consistently meeting deadlines while managing inventory and cash control in a fast-paced environment.
Offering excellent leadership and team-building skills to foster positive retail environment, eager to learn and grow in this role. Brings solid understanding of customer service and retail operations, combined with strong organizational and problem-solving abilities. Ready to use and develop leadership and retail management skills in a Customer Service role.
Overview
3
3
years of professional experience
Work History
Store Manager
Palm Beach Tan
03.2024 - 05.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Online Grocery Associate
Giant Food Stores
03.2023 - 03.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
Customer Service Cashier
Big Lots
09.2022 - 03.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Education
No Degree - Business Management
Germanna Community College
Fredericksburg05-2028
High School Diploma -
Mountain View High School
Stafford, VA05-2024
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Palm Beach Tan
03.2024 - 05.2025
Online Grocery Associate
Giant Food Stores
03.2023 - 03.2024
Customer Service Cashier
Big Lots
09.2022 - 03.2023
No Degree - Business Management
Germanna Community College
High School Diploma -
Mountain View High School
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