MEGAN K KISER
Charlottesville
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomist II/ Patient Service Representative
Quest Diagnostics
04.2025 - Current
- Performed venipuncture and capillary draws for diverse patient populations.
- Ensured compliance with safety protocols and infection control measures.
- Maintained accurate patient records and specimen tracking systems.
- Collaborated with healthcare team to streamline blood collection processes.
- Implemented quality assurance measures to enhance accuracy of test results.
- Led initiatives to improve patient experience during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Phlebotomist Technician
Octapharma Plasma
12.2024 - 04.2025
- Collected blood samples efficiently while adhering to safety protocols and infection control standards.
- Performed phlebotomy procedures with precision, ensuring patient comfort and minimizing discomfort.
- Maintained accurate records of donations and patient information within electronic health systems.
- Trained new staff on phlebotomy techniques and operational procedures to ensure compliance and efficiency.
- Implemented process improvements that enhanced sample collection turnaround time and reduced errors.
- Monitored inventory levels of supplies, ensuring readiness for daily operations without interruptions.
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
Production Operator
Hollister Incorporated
11.2022 - 02.2023
- Worked towards and acquired the required skills to advance to a minimum of a level 3 in the skill based pay system.
- Actively supported the team through commitment to Quality, Service, Cost, and Safety.
- Actively participated in team meetings and goal setting/ accomplishments.
- Ability to become certified on all processes that required certification.
High Reach Forklift Operator
lineage logistics
05.2022 - 12.2022
- Checked correct quantities of incoming and outgoing products.
- Followed company safety requirements and OSHA regulations to minimize hazards.
- Moved supplies and products into position to support fast-paced production work.
- Used [Software] to update locations, product types and quantities.
Power Equipment Operator
Walmart Distribution Center
09.2021 - 05.2022
- Moved supplies into position and transported completed products to support fast-paced production work.
- Recharged, cleaned, oiled, and refueled material handling equipment to maintain operations.
- Work with volume as high as 200,000 per shift.
- Avoided unnecessary safety risks, protecting team members from hazardous conditions.
Warehouse Associate
Fm expressions
05.2021 - 09.2021
- Prepared 20+ orders on average each day, pulling and packaging products for quick shipment.
- Moved large quantities of merchandise using pallet jacks, dollies, and hand trucks.
- Read orders to ascertain catalog numbers, sizes, and quantities of merchandise.
Production Operator
Hershey company
05.2020 - 05.2021
- Documented inspections, production data and materials use, contributing to recordkeeping.
- Met quality assurance standards and returned low-quality work for recycling or disposal.
- Maintained clean work area for optimal safety and production.
- Prevented downtime with correct machine operation, calibration and maintenance.
Chef
Harris Teeter
06.2017 - 05.2020
- Developed repeat customer base by preparing menu items to suit unique preferences.
- Created seasonal specials to attract new customers.
- Achieved successful reputation by developing beautiful plating presentations.
- Inspected foods throughout each shift, verifying quality and attractiveness of each plate.
Education
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Liberty university
Lynchburg, VA, United StatesSkills
- Strong communication
- Complex problem-solving
- Quality control
- Forklift operation
- Task prioritization
- Heavy equipment operation
ADDITIONAL INFORMATION
OSHA forklift certified
Affiliations
NSCS
Certification
- Forklift Operator
- BLS/AED
- Phlebotomy
Timeline
Phlebotomist II/ Patient Service Representative
Quest Diagnostics
04.2025 - Current
Phlebotomist Technician
Octapharma Plasma
12.2024 - 04.2025
Production Operator
Hollister Incorporated
11.2022 - 02.2023
High Reach Forklift Operator
lineage logistics
05.2022 - 12.2022
Power Equipment Operator
Walmart Distribution Center
09.2021 - 05.2022
Warehouse Associate
Fm expressions
05.2021 - 09.2021
Production Operator
Hershey company
05.2020 - 05.2021
Chef
Harris Teeter
06.2017 - 05.2020
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Liberty university