Senior program manager and account lead with over fifteen years’ experience in leading cross-functional teams and managing transformational technology and business programs. Focused on strategic planning, proactive communication, developing people and nurturing positive culture.
• Stood up the business-to-business focused instance of Salesforce at CarMax. Helped develop architecture to support future
state B2B offerings; Partnered and collaborated with design and engineering teams to conduct discovery, analysis, define requirements, and develop a workingdesign for B2B customers
• Achieved defined objectives and key results for first release of B2B Salesforce CRM
• Established a system of record for seller data and boosted CRM capabilitiesthrough ingestion of data (e.g., upselling and targeted marketing)
• Delivered initial CRM reporting and analytics for associates