Megan Wooldridge
Norfolk
Summary
Site Manager with Certified Ophthalmic Assistant Certification and experience in clinical recruiting offering 13 years of experience in the field. Possess a comprehensive background in medical IDC-10 coding, billing, insurance, leadership, time management skills and clinical knowledge including EMR systems derived from working in the fast paced ophthalmology environment.
Hardworking Healthcare Recruiter multitasks and finds employees quickly. Collaborating with hiring managers and clinics to find best-in-class candidates for various positions. Knowledgeable about medical terminology and cold calling.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Recruiter
Beach Eye Care
05.2022 - Current
- Utilized social media sites to recruit new employees.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Worked with healthcare employees to determine specific job qualifications.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Assisted with writing job postings and job descriptions for boards.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Developed and monitored employee recognition programs.
- Conducted performance reviews and provided feedback to managers on employee performance.
Site Manager
Beach Eye Care
01.2015 - Current
- Currently working as an office manager and Certified Ophthalmic Assistant specializing in ensuring profit growth, management of office employees, clinical examination efficiency and exemplary patient care
- Achieved 55% profit growth within one year of opening by analyzing monthly satellite revenue reports and implementing profit increasing strategies in all departments
- Training of clinical employees on EMR charting and billing as well as clinical skills including refractions, IOP, CVF and pupils.
- Part of EMR task team who implemented system site-wide
- Developed and implemented standard operating procedures in a new office to monitor work flow and ensure all departments are run efficiently
- Reviewed, entered and analyzed coding on exams performed in the office to determine proper level of coding and achieve highest reimbursement for all appointment types including comprehensive exams, ancillary testing, office procedures and surgery
- Efficient in screening to include manual refractions and scribing for routine and medical patients in EMR system including obtaining all necessary charting documentation required by regulations to ensure lowest risk of chart auditing errors
- Able to perform tasks in the following departments: front desk, contact lenses, optical and clinic
- Attended Mod Med conferences and brought information back to the practice.
- Attained skills and knowledge in coding, billing and clinic
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Created weekly and monthly reports and presentations for management team.
- Resolved issues between employees and customers using company policies.
- Oversaw all daily office operations and equipment maintenance.
Certified Ophthalmic Assistant
Eastern Virginia Eye Associates
01.2012 - 01.2015
- Worked as a Certified Ophthalmic Assistant in the clinic and specialized in patient care and clinical skills
- Patient care skills including AR, Fundus Photography, OCT, VF, Refracting, IOP checking (Goldman Applanation Tonometry), Acuities, gaining knowledge about patient chief complaint and imputing data into computer system
- Gained knowledge on pharmaceuticals, assisted doctor in medication related tasks
- Training in E-Scribing and RXNT
- Supervised and trained all 4th year optometry school interns that came through office
- In charge of all interns, and made sure training was done accordingly and requirements were met for internship program for their University Optometry Program
- Customer Service techniques were implemented daily while speaking to patients on the phone, and during the work up process
- In charge of ordering and stocking all exam room supplies from outside supplier each month
- Including, exam room slit lamp and projector bulbs, alcohol pads and various office supplies
- Nominated as Employee of the Month for the month of June 2014
- Coordinator for all internal and external marketing needs for the practice which including: Facebook, Twitter, Pinterest, Linkdin accounts, fundraising events, and team building activities for staff
- Created marketing techniques for the office to promote and enhance the appearance of the practice
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
Education
Bachelor of Science - Health Care Administration
Old Dominion University
Norfolk12-2023
Skills
- Leadership
- Medical Coding
- Staff Development
- Organizational Skills
- Management of employees
- Insurance Claims
- Time Management Skills
- Pharmaceutical knowledge
- IDC-10 Coding knowledge
- Patient Care Management
- Customer Relations
- Social media recruiting
- Reference checking
- Compliance
- Candidate sourcing
- Interviewing techniques
- Employee relations
Certification
Certified Ophthalmic Assistant, 219930, 01/31/27
Languages
English
Native or Bilingual
Timeline
Clinical Recruiter
Beach Eye Care
05.2022 - Current
Site Manager
Beach Eye Care
01.2015 - Current
Certified Ophthalmic Assistant
Eastern Virginia Eye Associates
01.2012 - 01.2015
Bachelor of Science - Health Care Administration
Old Dominion University
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